Use ANY other delivery service if you...
I've lost count of the number of times I've been burned by Purolator, both receiving and sending packages. On five separate occasions I've verified that there was no delivery attempted, instead I had to check the tracking info to find out the package was being held at the local depot because "delivery attempt failed." Each time, 1) the full-time concierge at my building, who signs for and stores dozens of courier deliveries each week, was at the desk all day and no truck came, and 2) I was home all day, waiting for the delivery, and no truck/call came. They flat out lie about delivery attempts and instead just try to force you to pick up your deliveries at the local depot so that they don't have to spend time doing the job they're paid to do.
Oh, and a pro tip: if you go to the depot and they say they can't retrieve your package because it's on a pallet/container/whatever in the back and they don't have the manpower to look for it,...
I've lost count of the number of times I've been burned by Purolator, both receiving and sending packages. On five separate occasions I've verified that there was no delivery attempted, instead I had to check the tracking info to find out the package was being held at the local depot because "delivery attempt failed." Each time, 1) the full-time concierge at my building, who signs for and stores dozens of courier deliveries each week, was at the desk all day and no truck came, and 2) I was home all day, waiting for the delivery, and no truck/call came. They flat out lie about delivery attempts and instead just try to force you to pick up your deliveries at the local depot so that they don't have to spend time doing the job they're paid to do.
Oh, and a pro tip: if you go to the depot and they say they can't retrieve your package because it's on a pallet/container/whatever in the back and they don't have the manpower to look for it, tell them it's a wedding dress/veil/similar for a ceremony taking place the next day. It's one of the few things on their list of items that they will actually look for and retrieve from storage.
Purolator is flat out the most unreliable and dishonest delivery company I've had the displeasure of working with. Avoid them at all costs.
Comments
Hello,
Thank you for taking the time to provide your feedback. I’m very sorry to hear that you had such negative experiences with our services.
If you could please send us the tracking numbers of the shipments we failed to deliver to customer.care@purolator.com, we’ll make sure that all the details are forwarded to local management for follow up.
Thanks,
Catherine
Customer CareTeam/ Purolator Inc.