Told over phone that installation of a watch back cover gasket is included in the price of a new gasket (elsewhere, this is an item costing a few dollars, at best) however, no estimate given over the phone, not even a range of pricing for the gasket. They maintained they have worked on this make of watch before (Fortis) and replacement of the gasket would be no problem (this is a technique, I found out later, that was used merely to get you to get you in the door). Without taking the watch apart, they priced the gasket at $17, considerably more than I had expected and on top of that, there would be an additional charge of $29 to open the watch, measure for gasket size and then install a new gasket!!! What happened to the original promise over the phone of installation included in the price of the part? A price of $17, far more than the actual value of the gasket, should have included the couple of minutes labour required for the install. Ended up just purchasing the gasket. To make the visit even more distasteful, the attitude of the gentleman involved is better suited to a flea market shyster than a respected jeweller.
Told over phone that installation of a watch back cover gasket is included in the price of a new gasket (elsewhere, this is an item costing a few dollars, at best) however, no estimate given over the phone, not even a range of pricing for the gasket. They maintained they have worked on this make of watch before (Fortis) and replacement of the gasket would be no problem (this is a technique, I found out later, that was used merely to get you to get you in the door). Without taking the watch apart, they priced the gasket at $17, considerably more than I had expected and on top of that, there would be an additional charge of $29 to open the watch, measure for gasket size and then install a new gasket!!! What happened to the original promise over the phone of installation included in the price of the part? A price of $17, far more than the actual value of the gasket, should have included the couple of minutes labour required for the install. Ended up just purchasing the gasket. To make the visit even more distasteful, the attitude of the gentleman involved is better suited to a flea market shyster than a respected jeweller.