I am always happy with the wash job they do. That's not my beef. The last 4 times I was in, I just wanted the Bronze. The girls selling the washes have become rude, aggressive and threatening and seem to not want to sell me what I ask for. I tell them I understand they are trying to upsell a more expensive wash, but I just want the bronze. But it doesn't stop there. They feel they have to tell me the difference between the bronze and every wash they sell. As I tell them I want the bronze and understand the difference they talk above me. I hold my hand up and firmly say STOP and they still continue with the sales pitch. They get more aggressive and tell me how they have to tell me this -that's their orders. One girl told me that like it or not, I was going to get told to me this every time I came. Hopefully my talk to the manager will induce him to educate that this is not good customer service. Happens next time, I shall turn off my car in the line, go into the office get the manager to come out to tell her to desist the harassment. So apologies ahead of time if you are unfortunately behind me.
I am always happy with the wash job they do. That's not my beef. The last 4 times I was in, I just wanted the Bronze. The girls selling the washes have become rude, aggressive and threatening and seem to not want to sell me what I ask for. I tell them I understand they are trying to upsell a more expensive wash, but I just want the bronze. But it doesn't stop there. They feel they have to tell me the difference between the bronze and every wash they sell. As I tell them I want the bronze and understand the difference they talk above me. I hold my hand up and firmly say STOP and they still continue with the sales pitch. They get more aggressive and tell me how they have to tell me this -that's their orders. One girl told me that like it or not, I was going to get told to me this every time I came. Hopefully my talk to the manager will induce him to educate that this is not good customer service. Happens next time, I shall turn off my car in the line, go into the office get the manager to come out to tell her to desist the harassment. So apologies ahead of time if you are unfortunately behind me.