DONT DO IT .. SEARS FLOWERS - aka...

I dont normally do stuff like this but , when I saw what I had been delivered I am still sooo pissed off.

I moved to calgary , and this was the first mother's day I didn't get to see my mom , for mother's day , I googled florist , and came across sears flowers, so I searched and found one I really liked Possibly Pink - and i choose the Deluxe arrangement. Even though there was a disconnect with the time and the delivered in the morning and not after 5 pm , i thought oh well....Until my mother took a picture of the flowers I sent her. OMG to my horror what I saw was nothing ...not even remotely close to what i purchased. The name POSSIBLY PINK says it all right ? so i thought here is the description of what I ordered

Possibly Pink
Impossibly pretty. This decidedly feminine arrangement is absolutely delightful.
Perfectly peachy peach spray roses, pink asiatic lilies and miniature carnations, lavender cushion spray chrysanthemums and waxflower, pittosporum and seeded eucalyptus fill an exclusive pink cube. Have one delivered and almost anything's possible.

I have attached pictures to show you what was delivered, if you read the name of the arrangement i purchased and look at the picture and description there is nothing PINK about this arrangement.
the arrangement I purchased Possibly Pink - Deluxe , it shows pink flowers , approx 4-5 Lilies , 5-6 Roses. The arrangement I got had 1 lily, and 2 yellow roses, a twig of some green leaves and a and a few other flowers and a red vase. I could have purchased a better arrangement at a grocery store.

I called them to find out the F*** happened the agent TY said she could give me 20% discount ...lmfao are you serious i don't want this shitty arrangement you sent to my mother for her surprise gift. She then said they can pick up the flowers and give a full refund , I said no i am not going to send flowers to someone and ask for them back , i want what i purchased, she then said we can deliver the correct ones and pick up the ones delivered ..I said ok , She advised the will be delivered today . OK

10 Pm that evening still no flowers , no calls from Sears Flowers....1 week later no Flowers , no call, almost 2 weeks later no Flowers , no call. Being that I am still so upset that a company so big would disappoint.

So I wrote this big long letter to customer service ( customerservice@flowersbysears.ca), and got a general offer of 20 % off and a sorry , and none of my issues acknowledged.

I would never recommend even taking a chance to buy flowers from them.

Buyer beware