MichelleCatherine's Reviews

Worst customer service

I am in shock. I was about to go into this store today and overheard the staff and owner screaming at two customers from outside the store. I work in customer service and never in all my years have I heard staff scream at customers like this. I considered calling the police as I thought the staff was going to assault them. They were screaming and swearing, stepping towards the the customers aggressively over a "bad review" left online. The staff should be embarrassed and ashamed of their childish behaviour and lack of professionalism. As a restaurant manager I have received many complaints. You do not attack customers for giving feedback. You offer sincere apologies, help, take the feedback and learn from it to improve your store. You don't throw a tantrum like a 2 year old child.I even waited outside to speak to the customers and make sure they were ok. They were so very nice and polite and just as shocked as I. I would never even think of stepping into this store after witnessing what happened today. Especially with my one and a half year old child who demonstrates more maturity than the staff.

By: MichelleCatherine

Pauls Aquarium Ctr

Surrey, BC