Unacceptable, unpleasant, unhelpful,...
I had an extremely disappointing experience with McKenzie Veterinary. I phoned the clinic to inquire about their mobile services. We have a terminally ill dog and we wanted to make alternate arrangements in case the inevitable happens when our fantastic vet (who has agreed to help him transition peacefully at home) is on vacation.
When I asked if the vet could come over to meet with us beforehand, she said in a very condescending tone that it was not possible because they don’t work for free. The comment boggled my mind, I never expected “free” service. In fact, we have interviewed 2 amazing vets who came over to our home and one of them actually didn’t want to charge us but we insisted in compensating them for their time and we did. I have no idea why the receptionist assumed I was looking for “free” service.
She then proceeded to tell me that the mobile vets are very busy and that I would have to wait until one was in my area and she didn’t know when that would be. She was incredibly unhelpful, uninterested and unfriendly. I asked to speak to the manager. I was on hold for almost 10 minutes and they never came to the phone.
I’ve since learned of other very disturbing cases where McKenzie Veterinary have failed to provide adequate service and care for pets and their owners.
I guess it is a good thing their vets are super busy because they will never, ever have my business. Never!
I had an extremely disappointing experience with McKenzie Veterinary. I phoned the clinic to inquire about their mobile services. We have a terminally ill dog and we wanted to make alternate arrangements in case the inevitable happens when our fantastic vet (who has agreed to help him transition peacefully at home) is on vacation.
When I asked if the vet could come over to meet with us beforehand, she said in a very condescending tone that it was not possible because they don’t work for free. The comment boggled my mind, I never expected “free” service. In fact, we have interviewed 2 amazing vets who came over to our home and one of them actually didn’t want to charge us but we insisted in compensating them for their time and we did. I have no idea why the receptionist assumed I was looking for “free” service.
She then proceeded to tell me that the mobile vets are very busy and that I would have to wait until one was in my area and she didn’t...