I purchased the Ledelle bedroom set and Axiom sofa and loveseat and all was delivered on schedule on February 20/ 2016. The furniture looks great with the exception of an off centered leg on the sofa and the material on the corner is damaged on sofa upon delivery. I also had some naturally ocurring wholes in the top of my Ladelle chest, some may say that's a "wood characteristic" but it looked distressed. I dealt with Nav at customer service within hours the chest was available at the warehouse and exhanged/ delivery in 2 days.. Nav also ordered the entire front lower panel and scheduled a technician who is going to change it in my home and center the leg with a special metal insert. I'm very impressed by the support, professionalism and speed of the customer service department. I was expecting a headache based on other reviews but it was quite the opposite. I would not hesitate to shop here again.
I purchased the Ledelle bedroom set and Axiom sofa and loveseat and all was delivered on schedule on February 20/ 2016. The furniture looks great with the exception of an off centered leg on the sofa and the material on the corner is damaged on sofa upon delivery. I also had some naturally ocurring wholes in the top of my Ladelle chest, some may say that's a "wood characteristic" but it looked distressed. I dealt with Nav at customer service within hours the chest was available at the warehouse and exhanged/ delivery in 2 days.. Nav also ordered the entire front lower panel and scheduled a technician who is going to change it in my home and center the leg with a special metal insert. I'm very impressed by the support, professionalism and speed of the customer service department. I was expecting a headache based on other reviews but it was quite the opposite. I would not hesitate to shop here again.