I wish I had read this before and I totally blame Home Depot for using them despite the terrible reviews! There is 0 customer service...they only work 9-4pm Monday to Friday - no Saturday measuring or installing (who in the service business gets away with this)??! and YOU must take a day off work. From the measurement to the installation they were rude and talked down to me. I told them that I could not take time off work (just started a new job) and I had to beg them to do the measurement in the evening...which they did it but only after I got Home Depot involved. I took the day off for the installation but hey did not include my back splash...I didn't realize they had to come back again because I had already paid $100 extra for the milling and I thought it was a done deal. When they told me that they had to come back again I nearly flipped. They said their installers only work till 4 pm. (Heck I want that job) I asked them how much time it would take and they said 45min...but I had to be at home during MY work hours. I told them for 45 mins I could not take another day off and they called Home Depot to reschedule with me...passive aggressive at best. Do not use them!!
I wish I had read this before and I totally blame Home Depot for using them despite the terrible reviews! There is 0 customer service...they only work 9-4pm Monday to Friday - no Saturday measuring or installing (who in the service business gets away with this)??! and YOU must take a day off work. From the measurement to the installation they were rude and talked down to me. I told them that I could not take time off work (just started a new job) and I had to beg them to do the measurement in the evening...which they did it but only after I got Home Depot involved. I took the day off for the installation but hey did not include my back splash...I didn't realize they had to come back again because I had already paid $100 extra for the milling and I thought it was a done deal. When they told me that they had to come back again I nearly flipped. They said their installers only work till 4 pm. (Heck I want that job) I asked them how much time it would take and they said 45min...but I had to be at home during MY work hours. I told them for 45 mins I could not take another day off and they called Home Depot to reschedule with me...passive aggressive at best. Do not use them!!