THEY LIE--THEY WON'T ACTUALLY...
So I, like many of the other reviewers on this website, had the unfortunate experience of dealing with this dreadful company.
After ordering a few items from an online shop Sunday evening, I was notified by email that my parcel would be shipped and delivered within 48 hours. I verified this information early Tuesday morning, by looking up my parcel's tracking number.
The Purolator website said that my parcel had been brought into a "sorting station" and that it would be delivered to me before the end of the day. So I waited around my apartment for the next few hours, wanting to intercept the package as it was delivered.
Nothing came.
I looked at the parcel's tracking information again. This time it said that "delivery was attempted and a notice was left at 11am".
This was an OUTRIGHT LIE. I had been waiting for the package from 8am-12noon and there had certainly not been any attempt to deliver my parcel to me....
So I, like many of the other reviewers on this website, had the unfortunate experience of dealing with this dreadful company.
After ordering a few items from an online shop Sunday evening, I was notified by email that my parcel would be shipped and delivered within 48 hours. I verified this information early Tuesday morning, by looking up my parcel's tracking number.
The Purolator website said that my parcel had been brought into a "sorting station" and that it would be delivered to me before the end of the day. So I waited around my apartment for the next few hours, wanting to intercept the package as it was delivered.
Nothing came.
I looked at the parcel's tracking information again. This time it said that "delivery was attempted and a notice was left at 11am".
This was an OUTRIGHT LIE. I had been waiting for the package from 8am-12noon and there had certainly not been any attempt to deliver my parcel to me. The Purolator truck DIDN'T EVEN COME DOWN MY STREET. And, quite obviously, because of this there was no "delivery notice".
Initially I was frustrated and confused but I chose to assume that this was an honest mistake on their end...only to read the reviews here and see that THIS HAPPENS ALL THE TIME (and has been happening for years!!). Now they're telling me that I have to go to their depot to receive my package--being a full-time student, I live north of the city and do not have access to a vehicle. I'm also very busy on most days so now I have to somehow arrange to go to LACHINE on my own time before this coming Monday, or I will never receive my parcel.
I must say, I am EXTREMELY DISAPPOINTED by this blatant lack of service and will NEVER have anything delivered through Purolator again!!
Comments
Hello LIIZ,
Thanks for taking the time to provide feedback on your recent experience with Purolator. Please accept our apologies for any inconvenience this may have caused.
I would like to follow up with the local driver who attempted the delivery. Would it be possible to send the tracking # to customer.care@purolator.com? We can also arrange a second delivery attempt or a transfer to another Shipping Agent or Shipping Centre if the Lachine location is not convenient.
I look forward to hearing back from you.
Thanks,
Jeremie
Customer CareTeam/ Purolator Inc.
E-mail: customer.care@purolator.com / Twitter Handle: @PurolatorHelp