Blue Cross refused payment for the...
**Blue Cross refused payment for the massage - beware if using health benefits**
In October 2015 I first tried the Spa, booking a Senior RMT appointment online. I arrived later that day and confirmed at the desk that I would be processing the cost of the massage through extended health benefits. I was told that I could not direct bill, but that a receipt would be available at the end of the treatment. The massage was fine, I took my receipt and left.
A few days later, my claim from Blue Cross was rejected, specifying that the massage therapist that provided the services did not satisfy the number of qualifying hours for them to be eligible for health benefits.
I contacted the spa and asked how that could happen, given that I had requested a Senior RMT and was also asked prior to the treatment if I was claiming the expense..........surely at some point I should have been told? The spa's response was simply that because I booked online, they were 'unable to inquire about everything prior to the treatment'.....or in other words, it was my fault.
I have communicated back and forth with the spa manager for the past few months (Tiana). I have requested that she call me to discuss what went wrong, however all I have received has been e-mails basically saying there is nothing they can do.
Horrible customer service......my first experience of the Lakeside Spa will definitely be my last.
**Blue Cross refused payment for the massage - beware if using health benefits**
In October 2015 I first tried the Spa, booking a Senior RMT appointment online. I arrived later that day and confirmed at the desk that I would be processing the cost of the massage through extended health benefits. I was told that I could not direct bill, but that a receipt would be available at the end of the treatment. The massage was fine, I took my receipt and left.
A few days later, my claim from Blue Cross was rejected, specifying that the massage therapist that provided the services did not satisfy the number of qualifying hours for them to be eligible for health benefits.
I contacted the spa and asked how that could happen, given that I had requested a Senior RMT and was also asked prior to the treatment if I was claiming the expense..........surely at some point I should have been told? The spa's response was simply that because I booked online, they were...