I came in today to purchase 2 mattresses and box springs. The sales rep Lisa Everaert, was knowledgeable and friendly and I was extremely pleased with her service. I approached the desk to finalize the order and make delivery arrangements and was greeted by Ann. Ann was a smiling face and quite friendly but clearly needs more training or a different position with the company. She had no idea what she was doing and I watched the other associates politely, efficiently and professionally process 4-6 orders in the time I sat there. I initialed the same paperwork printed 3 separate times and although I specifically asked for my payment dates to be on the 20th she continued to set it up for the 5th of the month. I eventually was frustrated and almost left and went elsewhere. Another associate Melissa could see my growing frustration and I asked her to please help and she had everything completed and correct within 4 minutes. If not for her I would have taken my business elsewhere.
I came in today to purchase 2 mattresses and box springs. The sales rep Lisa Everaert, was knowledgeable and friendly and I was extremely pleased with her service. I approached the desk to finalize the order and make delivery arrangements and was greeted by Ann. Ann was a smiling face and quite friendly but clearly needs more training or a different position with the company. She had no idea what she was doing and I watched the other associates politely, efficiently and professionally process 4-6 orders in the time I sat there. I initialed the same paperwork printed 3 separate times and although I specifically asked for my payment dates to be on the 20th she continued to set it up for the 5th of the month. I eventually was frustrated and almost left and went elsewhere. Another associate Melissa could see my growing frustration and I asked her to please help and she had everything completed and correct within 4 minutes. If not for her I would have taken my business elsewhere.