Ashton's Excellent Employee
I am writing this to commend one of your excellent employees regarding the work he peformed for us. His name is Stuart and he is a service representative extraordinaire.
We experience a problem with our heating system for about a week and a half and had tried various experiments to remedy the issue. Shortly after Stuart arrived he had diagnosed the trouble and immediately commenced its repair. We required the replacement of two zone valves and a thermocouple in addition to the relighting of our boiler system's pilot light. These parts were replaced in short order and are now working effectively.
While he was working he gave us a "blow-by-blow" description of his actions and the reasons for them (at our request). His information was uncommonly clear and very logical. We now understand our heating system to a much higher degree.
We should note that we have had the system looked at by service firms such as yours on two or three other occasions over the seven years we have lived here and the problem remained unresolved. Stuart has restored our faith in professionalism existing within the marketplace.
As an aside, Stuart also quickly resuscitated our gas-powered fireplace in minutes (also a pilot light issue).
We can assure you that we will speak very highly of your firm to our friends, family, and colleauges.
Dave and Sue F.
Richmond, BC
I am writing this to commend one of your excellent employees regarding the work he peformed for us. His name is Stuart and he is a service representative extraordinaire.
We experience a problem with our heating system for about a week and a half and had tried various experiments to remedy the issue. Shortly after Stuart arrived he had diagnosed the trouble and immediately commenced its repair. We required the replacement of two zone valves and a thermocouple in addition to the relighting of our boiler system's pilot light. These parts were replaced in short order and are now working effectively.
While he was working he gave us a "blow-by-blow" description of his actions and the reasons for them (at our request). His information was uncommonly clear and very logical. We now understand our heating system to a much higher degree.
We should note that we have had the system looked at by service firms such as yours on...