I have not shopped for furniture in 35 years and I should have checked these reviews before setting foot in this store. I purchased living room furniture and a bedroom set. Many of the items were back ordered. They delivered a fireplace insert but not the mantle that I needed for the television I also purchased at their store.. The mantle was back ordered for 2 months.. My ty would be on the floor.. I wanted to return it and I was told that they do not accept items that were delivered. What am I supposed to do with a fire insert. My bedroom set did not come in and I had sold my old set and was sleeping on my mattress on the floor. I cancelled the bedroom set, tv and fireplace. I went in the store to pay my account on a number of occasions, but they had a new computer system installed and could not figure out what I owed because of their system, the credits etc. I am still dealing with this mess.. I had to get very upset with their accounting personnel in order to pay my account.. I feel bad for the staff as they are the people dealing with all the customer service issues. Do not shop at this store.
I have not shopped for furniture in 35 years and I should have checked these reviews before setting foot in this store. I purchased living room furniture and a bedroom set. Many of the items were back ordered. They delivered a fireplace insert but not the mantle that I needed for the television I also purchased at their store.. The mantle was back ordered for 2 months.. My ty would be on the floor.. I wanted to return it and I was told that they do not accept items that were delivered. What am I supposed to do with a fire insert. My bedroom set did not come in and I had sold my old set and was sleeping on my mattress on the floor. I cancelled the bedroom set, tv and fireplace. I went in the store to pay my account on a number of occasions, but they had a new computer system installed and could not figure out what I owed because of their system, the credits etc. I am still dealing with this mess.. I had to get very upset with their accounting personnel in order to pay my account.. I feel bad for the staff as they are the people dealing with all the customer service issues. Do not shop at this store.