KSM5000's Reviews

Excessive undisclosed fees.

I was charged $35 per day ($140 over the term of my rental) as a "convenience" fee for using my debit card to secure the rental. This, over and above the regular rental charges, taxes and levies. This fee is not disclosed on their website and was not mentioned to me when I made the reservation and confirmed debit card use. The fee is not even identified on the rental contract. I had to point it out before they explained what it was. With no other options immediately available to me I accepted the rental and am now disputing the $140 fee.

By: KSM5000

Vancity Car Rentals

Vancouver, BC