Unprofessional & Dis-organized

I bought 2 vouchers for 10 Massage treatments for $99 last June 23, 2011 through Dealfind. I booked an appointment for myself and my husband and the earliest they had available was on July 22, Friday at 11AM. I got a call on the day of the appointment, about 1-2 hours before the scheduled massage from a lady apologizing that they have to cancel our appointment and so with other clients because they didn't have enough staff (2 did not show up). We were disappointed but we understood their situation so we agreed to re-book. The lady booked us for August 2 at noon. She promised that our appointment will not be cancelled again. We drove for 30 minutes to their office on August 2. The receptionist checked our names and said proceed to the 3rd floor. We went there only to be told by what appeared to be the supervisor (very rude) that our names were not on her list and there is no way that she can book us in because she didn't have enough staff. She said some students did not show up again. We were absolutely flabbergasted! On our way down, one of the students/staff apologized because she was there when we were upstairs talking to her supervisor and she said she truly apologized and informed us that this has happened not only to us but to other clients. When we got down to their main reception area, we talked to the receptionist and she insisted that we were on the list and we should have our massages. She went upstairs hoping to resolve the issue. She came down with another lady, I forgot the name, but she said she is one of the instructors, and she apologized for what happened but she can't do anything. She said she was the one who called and I spoke with on July 22 to do the last minute cancellation and re-scheduling. She told us that we can complain to the owner/manager of Zeneba who probably doesn't know what is happening. Anyway, we left that office totally upset and was strongly comtemplating of cancelling the deals. Before the August 2 incident, I've already did an online booking for the supposedly second appointment for Sept 2 so I thought we'll see if it will be better by that time- trying to be considerate and because I thought the deal is really good anyways. On Aug 16, I got an email that the appointment was cancelled for Sept. 2. I called right away and spoke to the new receptionist and she said that we are booked. I told her I just got an email and it's stating that it's cancelled. She insisted that it's booked and she will send me an email confirmation. I later got an email stating that the appointment has been "changed". After all that's happened, I've lost trust in this company. My husband and I haven't used their massage service at all and all we got is stress, wasted time & gas to drive there, and a whole lot of frustrations. I've requested for a refund from Dealfind and am waiting for a reply.