nonmember
Reading these reviews, I wonder about the authors. I work for the company, and have dealt with people who are rude, and complain, while I am doing my darndest. I have worked on move outs where EVERYTHING was done to the customers satisfaction, and they did not pay. In fact she stated if we did not remove windows, she would not pay, so we did as asked, quoted her the hours we spent, and she would not pay. I worked a house where the floors were so bad we scrubbed them for two hours, with a scrub brush, to get the YEARS of grime off, and she complained. She also did not fully pay the bill, even though we spent longer then allotted. I use full strength cleaners, and when I am done, I can see a difference. I'm sorry most of these reviews are negative, but also have to address the new employee issue. A lot of our ladies try it for a little while, and decide it is not for them. We do make every effort to right every wrong, but when people are abrasive on the phone, it tends to get our backs up.
Comments
In two years of having this company clean my house I never saw any of them use full-strength products. As a matter of fact, the products were so diluted, it was like using water. I bought my own products and insisted on the ladies using that, otherwise their wet rags left gray smears on my lacquered furniture.
The owner several times promised to send better products, but never did. the last time I called to say to either send better cleaning supplies or give me credit for using my own, the owner was so arrogant and rude, I terminated their services.