Jakeretner35's Reviews

Do NOT take your dogs here.

The owner of this dog service, Cheryl Orletsky, is never there to manage her workplace, as well as fix up the building, which is MUCH needed. There are floods taking place when it rains or in winter, with no working wet vacuum so it leaks through the ceiling to downstairs. The dogs in the day care often leave with very red, irritated eyes from how unsanitary the place is. They get eye infections and staff treats their eyes with eye drops, but the place is causing this in the first place. The dogs often get coughs or colds after being here, especially boarding (Sleeping there) for many nights. The manager takes no care of her building. The doors are broken. The toilet breaks every couple of days. She has let staff use buckets and little portopotties for days where you take your plastic bag of urine or feces out yourself. She does not care for her staff and will make you pay loads of unnecessary money to pay for her First Aid and Pet Care 101 classes, which actually have no value or...

By: Jakeretner35

Holiday Pet Care

Thornhill, ON



It is important to understand that this review was based upon upset by a 'former' team member.

As a conscientious business owner I am choosing to respond to this posting because I find it unfortunate that this individual chooses to vent in this manner, and with such exaggeration.

I know that it is human nature to lash out at others when we are not feeling good about our own lives. It is often much easier to strike out at others than to focus on creating something good with their own lives.

I wholeheartedly believe in the mantra that says, "How You Do Anything is How You Do Everything." and invite the readers to contemplate this review, in this manner. If this is how this reviewer is choosing to act, what other ways are they showing up?

If you read the review with this perspective, it will surely demonstrate to you that they are someone who is not a team player, and not someone looking to contribute to the betterment of an environment, and therefore not someone that would fit with our modus operandi.

No doubt we parted ways.

My name is Cheryl Orletsky. I am the Founder and Director of Holiday Pet Care, a Completely Cagefree™ Dog Boarding and Dog Daycare Center consistently serving York Region, with excellence, since 1998.

I am also the Founder and Director of DogGuru, offering dog-friendly and highly effective dog training and workshops to pet owners and pet professionals, locally and internationally, since 2007.

At Holiday Pet Care, the ‘face’ that clients will most often see at our Centre is the full time Supervisor, the acting, on-site manager. She is responsible for the day-to-day operations of the Centre, and she does an amazing job!

We have an Open Door Policy and what that means is that we are always welcoming of a tour of our Centre. We have nothing to hide.

Some of the features we are proud to highlight, and what supports the excellent care and service that we offer to Boarding and Daycare dogs include: our MedicAir filtration system, a medical grade air filtration system found in doctor's offices. Check out their products at www.surgicallycleanair.com. It has a 4-stage filtration system, including UV sterilizer, which has allowed us to go virtually Kennel Cough free for over 10 years. We use a veterinary grade virucide cleaner, to clean the floors, walls, fixtures, dishes and toys. Bedding is changed at least twice per day. Water bowls are sanitized and refreshed every 2 hours. Dogs are always cagefree and fully attended to by staff, 24 hours per day and get to go outside to our fully fenced, and regularly sanitized yard, every 2 hours!

With regards to the claims made, I would like to put them into perspective this way:

The building we are located in is indeed an older building, and yes, understandably, this does come with issues.

Specifically, with regards to the leaking roof, it is pertinent to know that this actually occurred within a storage area of the Centre (not in any of the dog playrooms), and although it did take some time to get the landlord to respond, and take action, the roof has been fully replaced, well over a year ago.

With regards to the washroom, yes, there was a period of time where, intermittently, we had issues with the septic system. Again, this was resolved by the landlord, who, again, took some time to respond, and to eventually take action. The building is now hooked up to the city sewer lines. This incident, again, was about 2 years ago.

We do certainly require our staff to go through training in order to demonstrate proficiency of proper care and safety in dog handling. We are a professional business.

DogGuru is, indeed, one such place that offers training to those in the Pet Care Industry, and has provided excellence in training to hundreds of satisfied students who have gone on to start their own pet care businesses. Check out DogGuru's facebook page and see for yourself.

The proper care and health of the dogs in our charge is ALWAYS a priority, as is the well-being of our team. Quite honestly, I am unsure of how to even respond to claims that are blatantly intended to suggest otherwise.

We run a highly successful business BECAUSE of our commitment to quality. The steady stream of recommendation proves why we are still strongly in business for over 16 years, and particularly, in a climate where 80% of businesses fail every year!

Speak to our clients. Speak to our current staff. Check out our facebook page. Look at the other, numerous, online reviews we have on Google.

We are very proud to have a sustainable, supportive and loyal base of clients, many of whom have used us from the start of this business. Many of whom continue to recommend us to the people they care about most.

The best way I can respond to such obviously malicious and ridiculous claims, is: IF they were ACTUALLY true, there's no way we would be in business as long as we have, with the reputation that we have.

Again, I find it unfortunate that this individual has decided to do this. I understand that they were not happy, and it is saddening to think they have harboured so much anger that they would choose to fabricate such an elaborate attempt at defamation.

I am not in this business just to make money. If I was, I would likely be part of the statistic of 80% of failed businesses. I am in business because I KNOW that what Holiday Pet Care offers, is what is BEST for the dogs.

What REALLY hurts is knowing that someone could read this person’s review and choose to put their dog in a cage instead of choosing the social style boarding and daycare that we offer.

We are confident that what we offer is the best possible care for your dog. This reviewer is wanting to hurt the business owner, and a business. Who ends up suffering are the very dogs they claim to care about, plus they are robbing the owners of the peace of mind they deserve when they are away from their dogs.

To "JakeRetner35." (not reviewer's real name): I am sending you love, and sincerely hope that you will find a way to move on with ease and grace and choose to put good in the world.

To the readers, know this: Your head will always have lots of questions and want to be satisfied. Only your heart will have answers. Always choose with your heart.

All the best,