Total scammers - Going to Court!
DON'T BUY FROM HERE. Check their ratings on Better Business Bureau first! They are rated "F" which is the wosrt rating a business can get
Bought an engagement ring for what they claimed to be 50% of the appraisal value. Did not like the band but they said that the sale only last during the holiday, so we should buy it and change the band later. Asked what the price would be to change the band, and they quoted us $200 for labour cost. (using the same metal)
The following morning of the engagement, we noticed a visible black unclusion in the ring which was not visible at the store with their fluorescent light. I went back to the store to see if we can exchange it, and found out that it was a final sale at that time. I thought we shall just change the band at least and upgrade the diamond down the road. Then they told me that it will cost $675 to exchange the band!!
It took 3 visits and 2 letters to finally speak to the manager Ken who had the worst attitude you can possibly imagine.
We took submitted a complaint to the Better Business Bureau and Competition Bureau. BBB sent a letter to Reid twice and received no response from the business. Competition bureau is currently investigating the business. Both bureau has advised me to go to court to get a refund.
Worst experience ever!
If your case applies to the following, you maybe worth going to court to get a refund.
If your purchase includes a quality mark but not a trade mark. (which is a violation of Precious Metal Marking Act)
If you were sold an item claiming the appraisal value and that you are getting a percentage off of the value. (a violation of misleading advertisement"
DON'T BUY FROM HERE. Check their ratings on Better Business Bureau first! They are rated "F" which is the wosrt rating a business can get
Bought an engagement ring for what they claimed to be 50% of the appraisal value. Did not like the band but they said that the sale only last during the holiday, so we should buy it and change the band later. Asked what the price would be to change the band, and they quoted us $200 for labour cost. (using the same metal)
The following morning of the engagement, we noticed a visible black unclusion in the ring which was not visible at the store with their fluorescent light. I went back to the store to see if we can exchange it, and found out that it was a final sale at that time. I thought we shall just change the band at least and upgrade the diamond down the road. Then they told me that it will cost $675 to exchange the band!!
It took 3 visits and 2 letters to finally speak to...