They say they have a 100% money-back guarantee. They came a first time, gave recommendations which I implemented. A month later our problem was not solved. They came back and installed more mouse bait. A couple months after that they returned and then recommended that I put screens on two vents that they hadn't noticed at the first two visits. With work travel it took me a while to have that done. By then, I could hear the mice again. When I called them again it was literally 4 days after the end of the money-back guarantee. So they refused to offer further assistance. Their measures were not effective--the problem recurred three times within the six month period. So I'm $200 poorer and now have to start all over again with a new company. Their sticking to the letter of their timeline and not allowing an extra four days seems short-sighted to me. They've lost me as a customer and certainly have lost my recommendation.
They say they have a 100% money-back guarantee. They came a first time, gave recommendations which I implemented. A month later our problem was not solved. They came back and installed more mouse bait. A couple months after that they returned and then recommended that I put screens on two vents that they hadn't noticed at the first two visits. With work travel it took me a while to have that done. By then, I could hear the mice again. When I called them again it was literally 4 days after the end of the money-back guarantee. So they refused to offer further assistance. Their measures were not effective--the problem recurred three times within the six month period. So I'm $200 poorer and now have to start all over again with a new company. Their sticking to the letter of their timeline and not allowing an extra four days seems short-sighted to me. They've lost me as a customer and certainly have lost my recommendation.