FRUSTRATING
I can not believe the way this company treats clients that have paid good money for a service. I was to receive a package yesterday, so I stayed home all day. NOTHING!!!!
So, I went on-line to track the package to find out it was only loaded for delivery today. When I call the Ottawa depot I was first told it missed it's pick-up time in Toronto from
Hamilton. Would the Hamilton office have not known when the person sending the package dropped it off that it was pasted the cut-off time??Apparently NOT. Then when questioned them on this she said it was due to the postal strike, and higher than usual business. Again, would the person in Hamilton not have known this and told the sender that they could not guarantee delivery for the next day, and in turn not charge for next day service? So, again today I'm waiting around, possibably until 9 o'clock tonight. BECAUSE MY TIME IS OF NOT CONCERN to PUROLATOR!!! Oh,but wait, she did have a solution---why don't...
I can not believe the way this company treats clients that have paid good money for a service. I was to receive a package yesterday, so I stayed home all day. NOTHING!!!!
So, I went on-line to track the package to find out it was only loaded for delivery today. When I call the Ottawa depot I was first told it missed it's pick-up time in Toronto from
Hamilton. Would the Hamilton office have not known when the person sending the package dropped it off that it was pasted the cut-off time??Apparently NOT. Then when questioned them on this she said it was due to the postal strike, and higher than usual business. Again, would the person in Hamilton not have known this and told the sender that they could not guarantee delivery for the next day, and in turn not charge for next day service? So, again today I'm waiting around, possibably until 9 o'clock tonight. BECAUSE MY TIME IS OF NOT CONCERN to PUROLATOR!!! Oh,but wait, she did have a solution---why don't I leave a note for the delivery person, with the tracking number stating he can leave the package at my front door/porch where anyone walking by can just pick it up and walk off with it. NOW,THERE IS A SMART IDEA!!!!.
MY ADVISE---DON'T GET ENVOLVED WITH THIS COMPANY IN THE FIRST PLACE!!!!!
Comments
All the courier services are getting pretty bad. Purolator has problems for sure, but FedEx is far worse. Now THERE is a company to stay away from. Missed pickups, 3 day service when same day is paid for, and packages delivered to wrong (similar sounding) addresses. If I had to choose between FedEx and Purolator, I'd take Purolator every time.