WORST CUSTOMER SERVICE AND THEY SELL...
I bought set of sofas six months ago and they where sold as bonded leather , but on the end after six months bonded leather start cracking and deteriorating.
This happend at The Brick in Mississauga on the Dundas St. East.
As well when I purchase furniture , they promised me delivery in two weeks , sofas come after month and set of living room tables never come , when I asked when will come they told me not before two month`s .
I told them to cancel it , they told me we can`t cancel just like that, you have to come in person .
So I did cancel I went back to store .
When I call customer service , I have been bounced from call to call , without permission , just like this WE ARE BUSY WILL PUT YOU ON HOLD.
Every time I called customer service I was on hold for 30 minutes or more ,second thing is customer service representative never use their names .
So us as customer if we don`t ask we want no with who we just talk .
On the end for...
I bought set of sofas six months ago and they where sold as bonded leather , but on the end after six months bonded leather start cracking and deteriorating.
This happend at The Brick in Mississauga on the Dundas St. East.
As well when I purchase furniture , they promised me delivery in two weeks , sofas come after month and set of living room tables never come , when I asked when will come they told me not before two month`s .
I told them to cancel it , they told me we can`t cancel just like that, you have to come in person .
So I did cancel I went back to store .
When I call customer service , I have been bounced from call to call , without permission , just like this WE ARE BUSY WILL PUT YOU ON HOLD.
Every time I called customer service I was on hold for 30 minutes or more ,second thing is customer service representative never use their names .
So us as customer if we don`t ask we want no with who we just talk .
On the end for two sofas they offered to touch up .
I ask them to replace the leather they said no we do only touch up .
I told them that is not acceptable for me to touch up after six months, they told me this only what we can do for you .
So what I told them maybe you CEO can help me or customer affairs of government of Ontario.
So finally I reach right channel and they told me what to do .
Comments
Thay bounce you from one person to another no Real Manager that you could bring your concerne! there store is Circus!!!I newer seen like that customer service in my life!!!
? I don't know what to do!!! I am soooo upset with tham!