I went through the reviews and was very shocked the owner was responding so rudely to peoples complaints. YES, YOU! Working in any service industry when a customer is unhappy you should be apologetic (even if you are not at fault) and find some way to keep that customer happy. Honestly after reading the responses I see that the "owner" seems to be argumentative and lacks personal skills. Plus it does seem rather than just specifically addressing that there is some catty finger pointing. I was looking at this business for my mother's use. I have now advised her against it.
I went through the reviews and was very shocked the owner was responding so rudely to peoples complaints.
YES, YOU!
Working in any service industry when a customer is unhappy you should be apologetic (even if you are not at fault) and find some way to keep that customer happy.
Honestly after reading the responses I see that the "owner" seems to be argumentative and lacks personal skills.
Plus it does seem rather than just specifically addressing that there is some catty finger pointing.
I was looking at this business for my mother's use. I have now advised her against it.