DB10's Reviews

EEK - never again!

On March 9, 2013, I wrote a contract with Floor Decor (Craig Hunt) for approximately $13,000 to provide flooring for a rental house I was re-doing. Installation proceeded on schedule with one item outstanding - a solid wood stair-nosing transition between the roasted chestnut (red colored) flooring and the cream colored carpeting on the stairs. On August 6, 2013, Craig Hunt sent me an invoice which clearly lists the stained-to-match solid wood stair-nosing and an email saying the piece was all ready to go and that an installer would be out to put it in. After several more emails back and forth, the installer put the piece in August 15, 2013. By this time, the house was occupied by a renter and I could not immediately get in to examine the work. On August 19, 2013 I sent Craig an email that I was unhappy with the color of the bullnose. The flooring was red and the bullnose was black. Against the cream carpet, it looked decidedly out of place. I asked that it be re-stained to color...

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