FRAUD WARNING DO NOT HIRE THIS COMPANY
I hired this company as I knew and thought one of the investigators was a friend of mine. I payed the retainer of $1050.00 by credit card. I was told the investigation would begin at the agrees time and location. One week after I called, sent messages(text) and left voice messages. No one ever contacted me in return. I would call again to give further Intel on the to get I wished to be surveyed. I would be told they would speak with the investigator and get to me. No one got back to me. I left messages with my friend and he told me he would speak to the investigator and find out. Once again Noone got back to me. After a month of waiting and not getting anything back my friend gave me the direct contact number of the investigator. I spoke to him and recorded the conversation in which he openly told me that he had gone to the location only once and did not start the investigation on the date I was guaranteed he would by his company. I told him to cancel the investigation and refund met the ratainer as they had not done anything and had waisted my time as I needed the information for court purposes. He then proposed to investigate further for probono to ensure results. I told him No and to tell my friend to refund the money. I spoke to my friend who told me he had notified the office to refund my money. One week went by with no refund. I spoke to the office who told me they had not heard from my friend regarding the refund. I then called him numerous times and sent text messages to which he replied he did not know why the refund never happened and that he would speak to the office immediately. 2 more weeks went by and I heard nothing at all from anyone. I called the office and was told the woman in charge of refunds only works 2 days a week and would be in on Tuesday. I spent more weeks calling and leaving messages at the office and to my friend with no response. I then notified my friend that I would be taking Arbour to court and seeking damages. On a recorded phone conversation my friend told me that him and the investigators work for the company as the owners main office is located elsewhere and they operate as free agents. I went to court and pulled his company's information to learn that he is the main owner with a secondary partner. It has been almost half a year dealing with this company as I was about to file in court before time for an application could have ran out. Luckily for me I documented everything and had filed a claim with my credit card Company one month after I was promised a refund by them. Today my credit card was recredited for the full amount.
I do not understand how the Better Business Beaureau has not shut this company down? The owner of Arbor is a part owner of The Burke beer house and Brew street Craft kitchen in Port Moody. I suggest if you hired this company to cancel their services on by phone and writing immediately and to document everything.
I hired this company as I knew and thought one of the investigators was a friend of mine. I payed the retainer of $1050.00 by credit card. I was told the investigation would begin at the agrees time and location. One week after I called, sent messages(text) and left voice messages. No one ever contacted me in return. I would call again to give further Intel on the to get I wished to be surveyed. I would be told they would speak with the investigator and get to me. No one got back to me. I left messages with my friend and he told me he would speak to the investigator and find out. Once again Noone got back to me. After a month of waiting and not getting anything back my friend gave me the direct contact number of the investigator. I spoke to him and recorded the conversation in which he openly told me that he had gone to the location only once and did not start the investigation on the date I was guaranteed he would by his company. I told him to cancel the investigation and refund...