I recently purchased a new hot tub from Mermaid. I received excellent service from the sales team and the hot tub was delivered in a timely fashion as advertised. In particular, Phil M. was exemplary: he helped us select the best hot tub to meet our needs, was fair in negotiating, and was always available to answer my phone calls and e-mails during the entire process. I had to find my own electrician to get a good price on the hook up. Also, it took a few days longer than expected to arrange our show of operations for the tub but the Mermaid technician did agree to work on a holiday which helped. The technician then installed our cover lifter exactly as we wanted and answered our questions very well during his visit.
I recently purchased a new hot tub from Mermaid. I received excellent service from the sales team and the hot tub was delivered in a timely fashion as advertised. In particular, Phil M. was exemplary: he helped us select the best hot tub to meet our needs, was fair in negotiating, and was always available to answer my phone calls and e-mails during the entire process. I had to find my own electrician to get a good price on the hook up. Also, it took a few days longer than expected to arrange our show of operations for the tub but the Mermaid technician did agree to work on a holiday which helped. The technician then installed our cover lifter exactly as we wanted and answered our questions very well during his visit.