On the coldest day of the year last January 2012, I woke up @ 4:45am(on a Tuedsay) to find that my furnace of less than a year was not working. I was frantic, my house was 50 degrees, I was on crutches & a senior, couldn't drive if I wanted too. I phoned four other placed to see if someone could come out and I was told the earliest was thursday or friday????? I called Always, and got Cindy out of bed, she called a commercial foreman who lived by me and asked him to stop on his way to work @ 6am. He didn't even have his tools, but I had most of what he needed to temporarily clean the flame sensor till one of the service men could pick up the part and come back. They couldn't find the part right away but kept coming and cleaning the part (so it would stay on) till they found a new one, the same forman came and installed it on his way home...........Now that is above and beyond for service. I just had my furnace serviced for fall and bought a Diamond Plan, I am very happy with the service from this company and would recomend them to anyone. Thanks Sharon (Shari)
On the coldest day of the year last January 2012, I woke up @ 4:45am(on a Tuedsay) to find that my furnace of less than a year was not working. I was frantic, my house was 50 degrees, I was on crutches & a senior, couldn't drive if I wanted too. I phoned four other placed to see if someone could come out and I was told the earliest was thursday or friday????? I called Always, and got Cindy out of bed, she called a commercial foreman who lived by me and asked him to stop on his way to work @ 6am. He didn't even have his tools, but I had most of what he needed to temporarily clean the flame sensor till one of the service men could pick up the part and come back. They couldn't find the part right away but kept coming and cleaning the part (so it would stay
on) till they found a new one, the same forman came and installed it on his way home...........Now that is above and beyond for service. I just had my furnace serviced for fall and bought a Diamond Plan, I am very happy with the service from this company and would recomend them to anyone.
Thanks
Sharon (Shari)