Scammed
I went in to Castrol (2724-A Barnet Highway Coquitlam)for a quick oil change, expecting to spend about 50 bucks, but left dropping almost 200 bucks that I had not budgeted for. The guy told me that my power steering fluid should be red but it was brown(?) and along with my brake fluid had to be flushed/changed urgently, and then it would be good for a few years. He also said that I would pay much more at the dealer. I knew I had some fluids done at the dealer last Dec. but couldn't remember which, and he said must have been the transmission fluid because it looked ok. Worried, I said ok, since I was already there. After that was done, he said my battery needed to be changed for 130 bucks,at which point I had to cut him off!
When I was ready to drive off, he asked if the steering wheel and brakes felt better. I didn't feel any difference, so I called the dealer when I got home, and they pulled up my record and said they flushed and changed my power steering fluid and brake fluid last Dec!!! I had been sold something I didn't need!! ANd by the way, the mileage on my car is only just under 60,000 km. I find this very unethical. I am one of those that don't know anything about car mechanics, and so was ripe for fleecing, it turns out.
To the owner: In reading the comments here, it seems like you do read the comments. I called and left a message with your manager. If you care about integrity in running your business, then I expect you to call me back and be honorable and compensate me for what I think is deceptive practice. I can bring in records from the dealer. This is no way to build a loyal clientele!! One day, the pool of suckers will run out.
It's just bad karma!
I went in to Castrol (2724-A Barnet Highway Coquitlam)for a quick oil change, expecting to spend about 50 bucks, but left dropping almost 200 bucks that I had not budgeted for. The guy told me that my power steering fluid should be red but it was brown(?) and along with my brake fluid had to be flushed/changed urgently, and then it would be good for a few years. He also said that I would pay much more at the dealer. I knew I had some fluids done at the dealer last Dec. but couldn't remember which, and he said must have been the transmission fluid because it looked ok. Worried, I said ok, since I was already there. After that was done, he said my battery needed to be changed for 130 bucks,at which point I had to cut him off!
When I was ready to drive off, he asked if the steering wheel and brakes felt better. I didn't feel any difference, so I called the dealer when I got home, and they pulled up my record and said they flushed and changed my power...