Only one star because it doesnt give...

On January 29th, 2016 I purchased a diamond wedding ring from Reid jewellers. The price for the ring was $2300.00, on sale for $1150.00. The ring was too large for my wedding finger so I asked the sales associate if this particular style ring would be able to be sized to fit my wedding finger or would it be an issue as the diamonds come quite far down on both sides to appear as a halo. She said yes it can be resized and would be easy to do. The ring was advertised to be .50ct, SI/GHI 14 K. This particular store was closing, but the associate reassured me if any issues they still had two other Reid jewellery stores for customer support. I was not given my receipt by the associate and prior to leaving the store to rush to get to the airport, I saw a folded piece of paper on the counter and asked if that was my receipt, the associate said yes. I grabbed it and then we quickly left. At the time I thought this was strange not to be handed my receipt as expected in a store and the fact that it was folded was strange. I waited until I got home to Saskatoon, as we were in Vancouver for the weekend only, to take the ring to Charm jewellery store to look into getting the ring sized and appraised. I also asked them to take a close look because when I put it on and ran my finger along the plain band side of the ring my finger nail kept getting caught on some kind of ridge. Charm jewellers told me that the ring was an unusual size for a new ring...as usually jewellery stores receive a standard size usually a size 6 or 6.5 This ring was size 6.75...I was also told that there was a definite ridge along the side where I had suspected, and that the ring had filing grooves and had definitely been filed at some point, possibly to resize it. I was shown other rings of the same type, diamond size and the cost was $850.00 and was told that the diamond ring from Reid jewellers was definitely not of a $2300.00 value as I had been told. Charm jewellers suggested I take the ring to an other jewellery expert for a second opinion, from Tiger Eye Gems in Saskatoon who agreed that the ring had been resized and that there was filing marks he could see and a definite ridge. I then took the ring to a third expert at GMG jewellers for an appraisal. I was told that the diamonds were not .50, but were in fact .36 and an estimated price for this particular ring was around $850.00 and definitely no where near to the original $2300.00 as I was told by Reid Jewellers. I phoned the two Reid stores and explained the situation and asked for a refund. I was told to e-mail them and my issue would be handled. I e-mailed Reid jewellers on February 4th, explaining the situation and asked for a refund. I was told they do not have a return policy and that a ring that has been altered there is no exchange. I was told that I should enjoy the ring and not listen to anyone. I responded by telling them that the ring has not been resized and that under these circumstances I would like a full refund. I also told them that upon looking at the receipt I see that the receipt does not show the original price minus the % clearance price...it shows the ring was $1,026.79 plus tax = $1,150.00. When I was told and the advertising for that particular ring was...original price $2300.00 on clearance 50% off..now half price. I have responded to numerous e-mails telling me that the ring fit me at the time of purchase which is absolutely not true. The e-mails are from a Chi Lee who keeps responding to my e-mails telling me I should be happy its a beautiful ring...telling me if I want I can get the ring resized to fit any finger. This ring was to be my wedding ring for one particular finger. I have not had the ring altered in any way and have been asking consistently for a refund since February 4th, so that I can purchase a wedding ring in time for my wedding. I am upset that I was deceived into thinking that the ring was of a $2300. value, and that the ring was .50 which is only .36 and that there is a defect in the band that you can feel as you run your finger along the edge...I am upset that three independent jewellers have told me that the ring has got filing grooves showing that it has been changed or is defective. I was also told that for this particular style of ring to be sized down is very difficult and would cost a lot to resize as the diamonds come down on both sides giving the effect of a halo of diamonds and for it to be sized smaller would cause the diamonds to fall out of the claws and each one will need to be repositioned. I had specifically asked the associate about this particular ring being resized to fit my wedding finger and was told that it would be very simple to do. Please, please help me.
This is the original complaint that I have just forwarded to the Better Business Bureau...they are looking into my complaint as I believe this is intentional fraud!!!....wish me luck everyone out there...I cannot afford another wedding ring until this one is returned and I get a refund!!! :(
DON;T BE FOOLED....DO NOT SHOP AT REID JEWELLERS.....THEY HAVE ZERO CUSTOMER SERVICE AND DON'T CARE ABOUT YOUR SITUATION. DON'T SHOP ANYWHERE WHERE YOU CANNOT GET A POSSIBLE REFUND SHOULD SOMETHING NOT BE RIGHT WITH THE PRODUCT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!