Sad excuse for a buisness

Just a few weeks ago my niece and my sister were shopping for a prom dress, and when they walked by the window at Winchesters spotted "the dress". The lady inside told her they could not try it on, it would be too much to take the dress from the window for her to try on, and it wasen't her size anyways. They left and decided to return after no such luck anywheres else, and take a photo of the dress so they could search for it online. When they returned the dress was gone from the window. They went in and another girl had the dress on, who was the same size as my niece. My sister could not believe this! They turned to my sister and told her it was very expensive. So my sister asked for the designer, went home and sourced another bridal shop who would order it in for them. The shop had it within a week for her. I do not understand why this place is still in buisness!