Also, should tell customers up front about the extra charges for services. I have NEVER in forty years had to pay for a contact fitting. The equipment to do the back of the eye test is ALWAYS breaking down. Receptionists are rude and very unfriendly. Kelly in particular DOES NOT apologize when having called me to tell me the equipment was down, called the WRONG number, so I ended up leaving work early to come for the appointment and of course, as usual the equipment was "down".
Also, should tell customers up front about the extra charges for services. I have NEVER in forty years had to pay for a contact fitting. The equipment to do the back of the eye test is ALWAYS breaking down. Receptionists are rude and very unfriendly. Kelly in particular DOES NOT apologize when having called me to tell me the equipment was down, called the WRONG number, so I ended up leaving work early to come for the appointment and of course, as usual the equipment was "down".