Disappointed
After careful price comparative shopping I purchased a sofabed replacement mattress. Transportation is difficult for me. I no sooner got it home, out of the packaging & found several defects in workmanship. I felt satisfied that they offered to "exchange" or "refund" the mattress without question; until I questioned the "replacement". It didn't seem as sturdy or supportive as the one I was returning. I was guaranteed it is exactly the same. I knew as soon as I got it home & installed it into the sofa IT IS NOT COMPARABLE. It is "thinner" & doesn't have the firmness or support of the 1rst mattress. My sofa cushions cave in. I begrudge having to deal with them again, to return or exchange it. As I will undoubtedly not get anything "worthwhile". I paid over $200.00 with taxes. They retail much higher elsewhere...& I couldn't find any other sofabed mattress that is doublesided material. The others (even Sealy) tended to be...
After careful price comparative shopping I purchased a sofabed replacement mattress. Transportation is difficult for me. I no sooner got it home, out of the packaging & found several defects in workmanship. I felt satisfied that they offered to "exchange" or "refund" the mattress without question; until I questioned the "replacement". It didn't seem as sturdy or supportive as the one I was returning. I was guaranteed it is exactly the same. I knew as soon as I got it home & installed it into the sofa IT IS NOT COMPARABLE. It is "thinner" & doesn't have the firmness or support of the 1rst mattress. My sofa cushions cave in. I begrudge having to deal with them again, to return or exchange it. As I will undoubtedly not get anything "worthwhile". I paid over $200.00 with taxes. They retail much higher elsewhere...& I couldn't find any other sofabed mattress that is doublesided material. The others (even Sealy) tended to be "gosselin" underside. That would easily tear. I'm at a loss of what to do. My couch is slightly uncomfortable. Retain this one (comes with 10 year warranty on manufacturers defect. Not inconsistency in thickness & support). Or just wait & replace it some day????
Comments
After reading you review, we would encourage you to contact the store, so that we can do our best to rectify the problem, we at Worldwide Mattress pride ourselves on customer service and will always make any reasonable attempts to satisfy our customers, Please ask for Arran, let's see if we can turn this review to five stars.