It’s unfortunate. The store is engagingly displayed and the quality and quantity of items is incredible.
The level of customer service, however, is not nearly as extraordinary.
I ordered a duvet cover at the end of December 2010. The customer service representative was confident that I would receive it at the end of the week, as it is ‘in the chain’. Meaning that it was at another store. It is now January 15. I followed up on January 6, 2011 with the customer service department located in Quebec as I was quickly getting nowhere when I called the store in Erin Mills. They assured me it would be delivered to the Erin Mills Linen Chest store in a week. I did mention today is January 15? The duvet has not left Quebec. The store displays great promise, but don’t believe their promises.
It’s unfortunate. The store is engagingly displayed and the quality and quantity of items is incredible.
The level of customer service, however, is not nearly as extraordinary.
I ordered a duvet cover at the end of December 2010. The customer service representative was confident that I would receive it at the end of the week, as it is ‘in the chain’. Meaning that it was at another store. It is now January 15. I followed up on January 6, 2011 with the customer service department located in Quebec as I was quickly getting nowhere when I called the store in Erin Mills. They assured me it would be delivered to the Erin Mills Linen Chest store in a week. I did mention today is January 15? The duvet has not left Quebec. The store displays great promise, but don’t believe their promises.