CSN Avenue Collision

I composed this letter for the manager of Avenue Collision CSN to forward to his bosses because I felt that they truley outstretched my extpectations and as sutch i felt it appropriate to repost it here so that others could know that this was the real deal and that these people truley cared about me and my situation. :::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::Dear Stuart: Thank you so much for your help in organizing the repair of my Chevy Venture. As I let you know, my original plan had been just to get a quotation from you and have the company in the west end by my school do the work. However, your offer to contact the third party directly and to arrange the rental really made a difference to me. After the third party payment did not come through on Monday as we both had expected, you had told me that it would not be possible to finish my minivan until after the weekend. Given that it was the first cottaging weekend and I had a lot of things to take up to the cottage I was quite disappointed about this, but, I understood. I was so surprised and pleased to receive a call from you this afternoon telling me that that my minivan was ready for pickup today for our family to go to the cottage! I know that this required a big effort on your part and I can't tell you how grateful I am. I was also amazed at how beautifully clean my minivan looked when I picked it up. Even when I used to take my vehicle to Addison on Bay (before it became a condo site), and they used to wash it before I picked it up, it was just spraying it with water. Not only did you wash it, you polished it as well--including the hubcaps and tires! Your service and dedication means that our family will always use Avenue Collision in the future. And I will tell my friends. Already when I got back to my condo I met two other owners in the elevator and told them my story. They too were impressed. Thank you again. Please forward this letter to your boss so he knows what a great job you are doing for Avenue Collision. Have a great holiday weekend. Sincerely, Carol Nash BEd PhD Alpha II Co-founder :::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::