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Last updated: Over a year ago
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Body Shops
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905--33-5-15
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City Automotive, Burlington Reviews (1)
By VictoriaN on
Mar 24, 2016
Verified by Email
Verified by Email
They changed name, they called now Collision Car west. They do not have any front sign to keep their identity 'fluid'. Anyways..
Got rear-ended and was referred by insurance to this place. They had a promotion - free car rental if you give them job. When I inquired about freebies they said 'no' because your insurance pays for the car rental. In turn I asked about available freebies for me if they want my business. I asked them to fix front bumper (pencil size paint scratch) for free to sign on the work order. They promised me to fix the front scratch and I handled them my car. They sure did not fix it. They sprayed the scratch with the paint which washed away by the time I came to pick up the car. When I pointed to the problem I've heard the most ridiculous explanation possible. Here it is: "Let me tell you something about the Paint world... the paint is water soluble, that is why it's been washed away by the rain. the only way to REALLY fix it is to bake it like we did you back bumper' .... Get it? Water soluble!!!
Never again will I go with insurance recommendations, not to mention this place. It's a circus, not a body shop. They got my business by cheating (they also want you to sign work order as per the 'attached' ESTIMATE which is NOT attached and not even completed) and ended with anecdote lecture about 'world of Paint'.
Got rear-ended and was referred by insurance to this place. They had a promotion - free car rental if you give them job. When I inquired about freebies they said 'no' because your insurance pays for the car rental. In turn I asked about available freebies for me if they want my business. I asked them to fix front bumper (pencil size paint scratch) for free to sign on the work order. They promised me to fix the front scratch and I handled them my car. They sure did not fix it. They sprayed the scratch with the paint which washed away by the time I came to pick up the car. When I pointed to the problem I've heard the most ridiculous explanation possible. Here it is: "Let me tell you something about the Paint world... the paint is water soluble, that is why it's been washed away by the rain. the only way to REALLY fix it is to bake it like we did you back bumper' .... Get it? Water soluble!!!
Never again will I go with insurance recommendations, not to mention this place. It's a circus, not a body shop. They got my business by cheating (they also want you to sign work order as per the 'attached' ESTIMATE which is NOT attached and not even completed) and ended with anecdote lecture about 'world of Paint'.
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