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Tech by Request

17304 Preston Rd., Suite 800, Dallas, TX
1 reviews
Claim this business Last updated: Over a year ago
Listed in: Computers

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Tech by Request, Dallas Reviews (1)

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By elleon0812 on May 23, 2017
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Around Monday, March 13th of this year, I looked for an Authorized Dell repair site on the Internet. I found Tech by Request and asked about replacing the hard drive with a SSD on my new Dell Inspiron which I had just ordered from Amazon.

I felt elated to find a place that could service all three of my laptops. I was told that a tech, Jacob Weaver would be handling my unit. I was told that he would be at my house on Thursday to work on my unit.

Jacob arrived on Thursday, March 16th and commenced to work on my Dell. After an hour or so, he informed that he would have to take the unit to work on it in the shop and would return it the next day.

When Friday afternoon came, I called the main office for Tech by Request. The person informed me that Jacob was on the phone for a long time with a Microsoft tech trying to resolve the problem with my Dell and didn’t have time to call me.

The person who answered became belligerent with me for asking why I hadn’t received a call. I waited 10 seconds to hold my anger with his response, then I said Goodbye.

Jacob called on Monday and said he would bring the unit in that day.

He arrived with the unit and proceeded to show me the speed of the SSD drive. It was after he left that I started experiencing problems with the unit. It was slow and the SSD would lock up. I ran System Mechanic software in an attempt to find the problem. It informed me that there were 623 errors on the system.

I couldn’t believe that after several hours of working with it, I had 623 errors on the unit. After a couple of days on running a virus scan with no results, I called Dell Support for help.

The Dell tech informed me that my system had a virus so he deleted it, but found the operating system files to be corrupt. He then checked the date of the corrupted and misconfigured files.

The system showed a huge amount of Windows errors up to the time of the delivery of the unit by Jacob. You can see the results in the attached files. You can also see that I was getting Windows errors on the same day. Had I known that Jacob did not have the expertise to replace the SATA drive with a SSD drive, I would never have let him work on my unit.
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