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Last updated: Over a year ago
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The building is super clean, very impressively designed with their employees in mind, Management was very nice and understanding and has a really great work environment. I give five stars to this company..
Upon arrival, the front desk staff were welcoming and attentive. The overall atmosphere was laid back and yet still very professional and sophisticated. I was not surprised to find the same qualities in the remaining staff I was introduced to.
Excellent knowledge and support. Tons of equipment. Team is super helpful and professional to develop solutions to process and packaging production needs.
Our company was in a bind and needed a piece of equipment quickly. The Frain team went above and beyond to meet our needs—and exceeded our expectations. I recommend them without reservation!
Frain Industries – Misleading Sales & Zero Accountability
I purchased a labeler from Frain Industries for around $70,000, trusting their description and even the video they posted, which stated the machine could label small cans up to gallon cans. This was completely false. After setting up the machine, I discovered it could only label 1-gallon to 5-gallon containers through the direct manufacture—a huge difference from what was advertised. I had only been using this to label 1 gal cans for a while until one day I needed to run smaller cans. Unfortunately I made this discovery a long while after my purchase.
When I reached out to them with proof, including their own description and video, they refused to take any responsibility—no refund, no exchange, not even a discount to purchase the correct machine.
This company is not to be trusted. If you’re considering purchasing from Frain Industries, be warned: they do not stand behind their sales and will manipulate information to avoid accountability. Avoid at all costs!
I purchased a labeler from Frain Industries for around $70,000, trusting their description and even the video they posted, which stated the machine could label small cans up to gallon cans. This was completely false. After setting up the machine, I discovered it could only label 1-gallon to 5-gallon containers through the direct manufacture—a huge difference from what was advertised. I had only been using this to label 1 gal cans for a while until one day I needed to run smaller cans. Unfortunately I made this discovery a long while after my purchase.
When I reached out to them with proof, including their own description and video, they refused to take any responsibility—no refund, no exchange, not even a discount to purchase the correct machine.
This company is not to be trusted. If you’re considering purchasing from Frain Industries, be warned: they do not stand behind their sales and will manipulate information to avoid accountability. Avoid at all costs!
Had the pleasure of taking a tour of the highly impressive, clean and organized facility. Everyone I spoke with from the Frain team was incredibly friendly and welcoming. Special thank you to Tami for the detailed tour along with Rich and John for the pleasant conversation. Tremendous organization with equally tremendous people!
I found everyone I came into contact with at Frain to be welcoming and warm. The operation was well organized and such a pleasure to tour. This is a class act throughout. Well done Frain team.
My visit to Frain was shorter than preferred due to the holiday season, but even that amount of time was plenty for incredibly impressed with this facility. Any and all questions were answered and the whole staff clearly enjoys the working environment. Special thanks to George, Jennifer, Rick, and Cody for all their devoted time. If you’re in the market for processing or filling equipment, I would give Frain the highest recommendation.
The staff here were incredibly helpful and knowledgeable throughout the entire process. From our initial conversation to the final approval at their facility, I was very happy with the support they gave. The facility itself is beautiful and impressive. I would recommend Frain to anyone looking at renting or purchasing equipment.
