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Horton Auto Body & Paint

9815 Horton Rd SW, Calgary, AB
12 reviews
Business claimed Last updated: Over a year ago
Listed in: Body Shops
About Horton Auto Body & Paint

Calgary's best Auto Body shop servicing customers for 30 years. We specialise in all makes and models vehicles and work directly with every Insurance Company to get you car back on the road as quickly as possible. Available for estimates on a walk in basis Monday to Friday Go to full description...

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Today: 7:30am - 5:00pm
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Horton Auto Body & Paint, Calgary Reviews (12)

12 reviews
5 Star
4 Star
3 Star
2 Star
1 Star
By Tommyan on Aug 18, 2017
If you want a job done right bring your car here. I've had some really bad experiences with quality elsewhere in Calgary, but horton always does pristine work. The last job was done way ahead of schedule. They also took the time to clean the inside of my car. Exceptional
By d333 on Mar 15, 2017
If I could rate 0 stars I would. Absolutely the worst body shop in Calgary! The owner is not only arrogant but a complete liar! They caused damage and refused to fix it until insurance got involved. Car was supposed to be clean inside and out but there are grease stains on the seats as well as the door handles and all over the interior of two doors. There is also damage to the inside of one door. I do not understand how anyone can write a positive review. Absolutely horrible customer service. Actually there is no customer service. You are wrong and they are right. Run as far and fast as you can!
Comment by Kevin Shangi on Mar 15, 2018
Hello, My name is Matthew and I am now managing Horton Auto Body's customer experience department of the shop. I want to start by apologising for your experience as this is defiantly not something we ever want to have a customer go through nor is it the image I want people to have of the business. I know that this is quite a few months after the fact however if you would except I would like to offer you the opportunity to bring your car back in and we will custom detail the interior and exterior of the whole car free of charge. I also would like to apologise on behalf of the manager and know that when you come in I will make sure the owner of the business is here to speak with you regarding any other concerns you may have. You can contact me direct on if you would like to come in so we can make sure we take care of you right this time. Thank you and all the best, Matthew
By Pink Sawfish on Feb 16, 2016
Body shops are a mans world, so I thought, Horton Auto body was the best , made me feel comfortable from the minute I walked in the door, I will be tell all my girlfriends
By Scarlet Tern on Jun 21, 2014
I hate that I had to get my car repaired (stupid drivers) in the first place. Horton got me my car back to me in perfect condition and fast! I'm happy to be over and done with it all. Thank you!
By Hariss on Jul 30, 2013
Take your car elsewhere. People at Horton don't care about you or your car. The rude manager doesn't even take the time to be even a tad bit polite to someone who has spent money there. Very bad attitude and service.

I had the hood of my vehicle painted at Horton and later noticed certain spots were missed along the edge. I didn't think it was an issue and assumed they had checked their work before delivery. Also I had been assured the repair was under ""life-time guaranty""!

Then the paint started bubbling up around the edge of the repaired area. I discussed the problem with the manager and after examining my car, he said he would call me back (which never happened).

I went back a month later kindly asking them to correct the issue, the manager raised his voice, called me a liar, refused to do any repair before slamming the hood of my car full force. He then obstructed my way by jumping in front of my car with a camera as I was leaving the premises.

Obviously he would not have behaved in this way had he truly believed the damage was not Horton's fault. Total lack of professionalism. Shockingly rude.

I showed the problem to other bodyshops and was assured the work was faulty as rock chips alone can't be blamed and that poor prep and inferior material would be the only reason for such paint bubbling.

I don't think anyone would wonder why they have the lowest possible rating on Better Business Bureau.
By pamkf on Jun 01, 2013
Horrible company to deal with! I was charged for damage to a loaner vehicle that was pre-existing. The vehicle was not ready when they said it would be. When I went to pick up my vehicle after they called to tell me it was ready, there was still a dent they hadn't fixed. They tried to push it off like that dent wasn't a big deal. The manager is very unreasonable, doesn't return phone calls and is rarely in office. Avoid this company at all costs.
By Copper Lungfish on Mar 27, 2013
I stopped in today on the off-chance of getting a quote on some fender-bender damage.
Extremely polite and efficient. As a young female, I always feel there is the chance that auto places try to pull the wool over my eyes but I didn't get that impression here at all. They explained the damage and quoted me straight away, spoke to my insurance company for me and fixed it quickly. All done with a smile and a very helpful attitude.
I am very grateful for the great service - Horton have definitely got a repeat customer out of me.
By elsiebarnes on Mar 23, 2012
I was in a slight fender bender. I left the other vehicle my name and phone number attached to their windshield. They took their car to Horton Auto Body. Rather than put in an insurance claim I told them I would pay cash as per Horton's estimate. After doing the repairs I got a call from Horton's saying there was extra damages that they did not see after the initial estimate. One of the managers at Horton's called and said if I do not get down there and pay the extra he would call the insurance company and get a claim filed. I went in the next morning to pay the extra. The manager was rude, yelled and berated me, refused to show me the broken part and was very disrespectful. I would not recommend Horton's to anybody.
By powdhar on Jul 20, 2011
these guys were great for me
By Rose Crayfish on Jul 13, 2010
I've used this business for the 10 years I've lived in Calgary (three times) and they are always spot on with service and performance. No complaints... I'd give them a full 5 stars if they also washed my car (as my Vancouver body shop used to do, without being asked).
The only hassle is that they are so good, and so popular, it can be hard to get an appointment; sometimes you have to book 6 weeks in advance.
I completely recommend them.
By Carnelian Gibbon on Jun 24, 2009
By Cobalt Skink on Mar 15, 2008
very professional, obviously skilled techs cant tell where my repair was fixed
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Calgary's best Auto Body Shop servicing customers for 30 years. We specialise in all make and model vehicles and work directly with every Insurance Company to get you car back on the road as quickly as possible. Always know you can choose to take your vehicle to any shop. Available for estimates on a walk in basis Monday to Friday from 7:30am to 3pm.
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