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Calgary's best Auto Body shop servicing customers for 30 years. We specialise in all makes and models vehicles and work directly with every Insurance Company to get you car back on the road as quickly as possible. Available for estimates on a walk in basis Monday to Friday Go to full description...
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Horton Auto Body & Paint, Calgary Reviews (12)
I had the hood of my vehicle painted at Horton and later noticed certain spots were missed along the edge. I didn't think it was an issue and assumed they had checked their work before delivery. Also I had been assured the repair was under ""life-time guaranty""!
Then the paint started bubbling up around the edge of the repaired area. I discussed the problem with the manager and after examining my car, he said he would call me back (which never happened).
I went back a month later kindly asking them to correct the issue, the manager raised his voice, called me a liar, refused to do any repair before slamming the hood of my car full force. He then obstructed my way by jumping in front of my car with a camera as I was leaving the premises.
Obviously he would not have behaved in this way had he truly believed the damage was not Horton's fault. Total lack of professionalism. Shockingly rude.
I showed the problem to other bodyshops and was assured the work was faulty as rock chips alone can't be blamed and that poor prep and inferior material would be the only reason for such paint bubbling.
I don't think anyone would wonder why they have the lowest possible rating on Better Business Bureau.
Extremely polite and efficient. As a young female, I always feel there is the chance that auto places try to pull the wool over my eyes but I didn't get that impression here at all. They explained the damage and quoted me straight away, spoke to my insurance company for me and fixed it quickly. All done with a smile and a very helpful attitude.
I am very grateful for the great service - Horton have definitely got a repeat customer out of me.
The only hassle is that they are so good, and so popular, it can be hard to get an appointment; sometimes you have to book 6 weeks in advance.
I completely recommend them.