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New Neighbors Moving


1 reviews
Claim this business Last updated: 3 months ago

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New Neighbors Moving Reviews (1)

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By Bistre Sugar-Glider on Oct 03, 2015
Guest Review
I booked U-Save Moving and Storage three weeks in advance to pack and move the contents a sparsely furnished efficiency apartment without any appliances. I only moved two miles down the road in the same city. On the day of the move, 2 gentlemen showed up 45 minutes late and without any supplies to pack as they were contracted to do. After some disorientation and confused responses from myself, the manager, and from the gentlemen who showed up to move my stuff, the manager volunteered to drive the supplies needed from Lansing to Grand Rapids to pack my stuff. While this confusion is happening, I was told the owner was not picking up his phone and was nowhere to be found. I was relieved the company kept their promise. However, while the move was performed as scheduled, while unpacking I realized a few key items were missing. One of my collector’s table lamps disappeared, which surprised me since there were only 3 lamps in total to be moved. How can one break or misplace one since there were so few? Also, while the movers reported that one small mirror broke during the move, it turns out that it was a large collector’s mirror. It is also worth noting that I was not offered any compensation for the mirror while being told that it had been broken. Finally, somehow none of my shorts, exercise clothes, or sweats made it to my new house, which is a little bit disturbing. I contacted the owner and alerted him of these issues and was told I could fill out some paperwork to be refunded for my losses. I ended up paying $1,000 for packing and moving the contents of the efficiency apartment two miles down the road without appliances. I will update this review if the company does compensate me for their mishandling of my move.
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