D'Angelo's Plumbing & Heating

Verified by yext

0n thanksgiving day we had a power outage (surge) we had a heat pump bought from D'Angelo's Plumbing & Heating Rochester NY. We paid a 1000.00 dollars for a warranty and 6000.00 to put unit in. We paid 214.00 to have them come out to fix the problem .We also paid 100.00 to have them come out prior and explain the operation of the unit (which should have been explained when it was installed) We have had no proper heat for 17 days. They do not call or work on weekends. We have had 9 degree nights and under 20 during the day. They showed up with no parts that might be the problem (a fuse) toke 7 days to get part just to find out there is another problem. Have not heard from them for 2 days (don’t work on weekends). Talked to Dan he does not care to make us happy and hung up on me. We are using space heaters and the oven in the morning to get up to 68 degrees because I do not trust space heaters or stove unattended while we sleep.