Wynn Fitness Richmond Hill

Verified by N49

NEVER SIGN UP FOR WYNN FITNESS!!
In 2019, I have made a member ship just right before COVID started, then the club closed, however, they are still taking money from my bank account and still is towards now. I have contacted the club by email, and Ruth Smith decided to use the rules of the contract that wasn't there in the first place to press against myself. Wynn Fitness is a absolute liar and moneymaker fraud that even in the hard times of COVID where people are potentially losing their jobs, while Wynn Fitness is just sitting there, doing nothing and taking people's money off their bank account. They claim to give you free uses after they reopen, but I doubt it. All they do is take money off my account and I have read other reviews, and they are experiencing the same things as me. I can't even block their access of my account, and even if they stopped, I still want my money back. That's a few hundred dollars. With that, I can spend a whole year membership at a better gym.
NEVER SIGN UP FOR WYNN FITNESS

I have requested to cancel mine and my husband's membership last year in August but Ruth Smith decided for herself to put the cancel request on temporary hold until 2021. This gym had been closed and yet still making debit on our credit card. Tried calling them but sadly no answer. I sent an email to the manager Ruth Smith and hopeful to receive a response from her. For the meantime, cancel your credit card seems the only way to get protection against illegal billing by this company.

Wynn Fitness Club is a liar and fraud. They try to charge every membership fee for no reason, no service, and no effective agreement. Even though you have called and canceled, they have temporarily canceled your status. During the non-opening period last year, the fee will be charged throughout the year, and this year will maintain a different amount. They are playing the number to see which amount goes through your credit card, for example, $456, the next time they charge $564, or even $645.
Then, without your consent, charge you again and again because they have your pre-authorized credit card number. That's a bullshit gym. Never go there.

This gym is SCAM and FRAUD. They charge me twice during this pandemic even I am not using it anymore. I told them I want to cancel my membership they said OK but they are still charging me for $234 last mount and another $324 for this Month for NOTHING and everyone knows all of the facilities are close they are still charging their own customer ...... I have been there for 4 years and very disappointment this time they are stealing your money

Kindly tell me how to cancel a membership I have not used since 2017. I am not able to reach you via tele and I tried email. To send you a registered letter during these horrific times is really not feasible. Let me know what to do as I am speaking to my bank at the moment? I do not have a membership number either.

I started over a year ago with Joe's tuesday night spinning class. That guy was amazing and an awesome motivator until Wynn fitness cancelled his class 2 months ago. My contract does not expire until september 2020, not sure if i'll renew. Looking at Movati gym right now.

NEVER BUY THE TRANSFORMATION PROGRAMS. IT IS THE MONEY TRAP.
I joined Wynn Fitness for around 2 years. When I started there, I bought one PT programs for 6 months. The PT was good in person but I did not get what I expect.
Then 2 months ago, Wynn has program of Transformation Programs. The program looked good so I was curious to join. I made appointment with Terry- GM of Head Office about this program. In the meeting with him, I clearly mentioned him that I had the PT training sessions with Wynn before but the results did not as I expected. So I was willing to join if I had better PT who could guide me not only in gym but also about the nutritions. And Terry introduced me that Adam was the best PT of Club with so many qualifications about gym and nutrition. I trusted what Terry explained so I signed the contract with Wynn to join the Transformation programs with 52 sessions and 75 CAD per one session ( one hour) and pay all money in 3 months. And every week I would have 2 sessions.
After 4 amazing sessions with Adam, he suddenly quit the job in Wynn. But I did not get any emails or phone call from Wynn to inform that Adam quit his job. I just found out when came to Wynn as schedule with Adam ( 4 days ago after he quit)
Then I requested to cancel the contract because Wynn broke the term of contract. I signed the contract because of Adam. I was introduced that Adam was the best PT in Wynn. I met the GM of North York- Robert but he said that he could not cancel the contract because the contract was over 10 days. Then he asked me to speak with Terry- GM of Head Office.
I spoke with Terry and again he persuaded me to go with another new PT. He told that that was very good PT. I gave the goodwill to accept the new PT. But after few sessions with new PT, I recognized that the his training was not effective. I sent email to Terry and cc to Robert to request the cancel of contract and spoke with Robert in private meeting about that..
But very surprise, Terry did not answer the emails. I sent him many emails to ask him advise about the contract but he ignored the emails. And Robert could not solve the problem because contract cancellation was responsible of Terry.
Now I paid about 3,000 CAD and just got about 10 sessions. And I dont know how to cancel the contract and did not get any advise from Terry for 1 MONTHS. He did not reply the emails, did not come to North York Wynn Club. I will bring this matter to the Court for claiming my money back if they still ignored my requests.
So the experience was the worst. Customer Service was the worst. One advise to anybody : DO NOT BUY THE TRANSFORMATION PROGRAMS.

Recently I delt with one of the sales managers Sam about my membership. I had to update my credit card info. as my payments had been stopped and did not realize of the penalties when a payment is missed . He waived the penalties as I explained my credit card had been compromised and he was very helpful. Very friendly environment and very impressed with Sam.

I had a few training sessions with Daniel Harland in Wynnfitness Richmondhill and it was awesome. He is so knowledgeable and very professional.

I have gone to Wynn fitness for 8 months now and I have been training with my trainer Rishaad. I joined with no experience with exercising with equipment, but with just a couple sessions, I would like to think, I understand how everything works at the gym. I definitely would recommend training with him.

Attention WynnFitness (Richmond Hill) Mgnt
I have been a member of WynnFitness (R Hill) for over 5 yrs and during the last 3 yrs on occasion I have consulted with Sarah Holloway regarding my workout routine on a professional level. Sarah has provided excellent professional guidance and suggestions which has taken my exercise regime to a higher and more effective level. This has been invaluable for me both from a physical and a psychological perspective given my age of 73. Sarah is a true professional; very courteous and knowledgeable and based on my observation exceptionally effective with her clients. She is a true asset to WynFitness and should be provided with greater responsibilities.
Tevfik Kayagil (Card # 110942)

THIS PLACE IS A SCAM and do not offer good customer service. I signed up for personal training and needed to put things on hold and to do that was ridiculous because no one answers the phone and its continuous back and forth with Terry. I asked to cancel because my husband has been out of the job and I have been working 2 fulltime jobs for the last 9 months just to pay the bills and they said the best they could do was make me pay 50% of what is left when I was told during sign up that it was free to cancel (this was said by Terry in front of me and my husband). Thanks to Wynn fitness the customer gets consequences NOT the corporation and this is because of their misinformation. They will also continue charging your credit card even after you have cancelled your card

Poor maintenance, broken equipments and no one cares. Takes FOREVER to repair a broken equipment. 3 elliptical on the second floor; one broken for over a month while the other one has some annoying weird noises and no one fixed them.

Great service.

I just registered to Wynn at Richmond hill The customer service is amazing the General manager Juliette is very helpful and friendly, the gym looks very clean and organized, I can’t wait to start ASAP

I went and registered a new membership completely clueless, but the manager Julietta really helped me out a lot. She gave me and my mom a tour around the place and was very friendly and professional. She was also very patient and understanding with my mother who couldn't understand english, and made sure we understood everything.

Wynn fitness has friendly staff that are always willing to help.
Fished is a great trainer who motivates me to do my best. Excellent teacher and he rakes the time to explain things to me.

This is honestly my favourite gym in the GTA. I guess you could say I like the underdog, and for environment, friendly over trendy anyday!

Pros: Large but never crammed, always clean, friendly staff, covered parking, great vibe - not full of muscle heads, good price, wifi, music isn’t annoying, two levels - with an upstairs grass area, change rooms have full length lockers.

Cons: Equipment is not the most modern but still completely sufficient - if that does not matter to you, this is the place!

The equipments are old and defective and nobody is available around to help the members if any problems occur. I hurt my back because of helping a guy who was stuck under a leg press machine. I couldn’t go to the gym from April until now and when I went there to cancel my membership the business staff (Kumar) showed me a very cold and insensitive approach and rudely told me if you ever wanted to sue us we have good lawyer to protect us. This is embarrassing for a company who at the time of selling memberships shows itself very friendly and attentive but after signing the contract they do not respect their members at all. Avoid these rude and insensitive people.

Extremely terrible service. 600 dollars in fees after membership has been cancelled, and not refunded. Many other people have been in this same situation. Worst gym out of all.

I highly recommend my personal trainer Nik if you want to build strength, muscle and get healthy!

I have been working with a trainer Nik and he really helped me get stronger and build muscle!

Good gym overall, always has everything i need. Receptionists are great, caitlyne is always willing to help

I am loving my Wynn Richmond Hill, everyone is so positive the moment I walk into the gym.
My personal trainer Gavin is great! He motivates me to push myself harder by making my workouts challenging and fun. I have had many personal trainers in the past, but Gavin showed me how much more I can do to make my workouts interesting, even on days when I am on my own or outside of the gym. He makes himself available for questions almost 24/7, he responds quickly to text messages and has extensive knowlege about nutrition, too. I always look forward to my sessions with him.

Your head trainer Dan humiliated me today. I understand that trainers offer unsolicited advice to promote themselves, but whatever he said came out totally wrong! You need to train your staff how to talk to members.