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Dixon Commercial Investigators

91 Geneva St., St Catharines, ON
33 reviews
Business claimed Last updated: Over a year ago
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About Dixon Commercial Investigators

Our service is unique and effective. There is no account too small, too big, or too old that our 60+ years of experience and comprehensive service can’t handle. With collection rates at 0% on accoun Go to full description...

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Dixon Commercial Investigators , St Catharines Reviews (33)

4.7
33 reviews
5 Star
31
4 Star
0
3 Star
0
2 Star
0
1 Star
2
By Ken Muser on Nov 15, 2023
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I signed up with Dixon about 5 years ago. Success has been decent. They collected about half of what I submitted in a few months. Pretty good overall. Then last week, I randomly received a check in the mail. I haven't submitted anything new in quite some time so I was confused at first. But it turns out it was one of the original files I submitted. After 5 years, they were still working on it, and still recovered.
By Neshanthy Kugathasan on Oct 25, 2021
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Spoke with priscilla.. went on to call me a deadbeat and told me how to raise my kids?.. broke laws doesn't follow the BANK ACT.. should lose her license
By strombo on Feb 06, 2018
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Dixon has helped my company recover funds that I thought for sure were gone for good, and that I long wrote off. They called me trying to sell me their services, and I thought it was worth a try. They told me that they can work on write offs, and the cost was reasonable, so I went for it. While I havnt gotten everything yet, they successfully have collected on some. I get close to a hundred dollars every month. I have already made back my membership fee, and everything else goes in my pocket. I was happy to get anything.
By marykline1974 on Feb 06, 2018
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Our company has dealt with Dixon for the past year or so, and it has been excellent. Nothing is perfect, but they have made things better for us. I will continue to use their services
By cartercaden on Dec 28, 2017
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As far as dealing with a debt collection agency goes, they are very easy to work with. Best advice for people researching who they are. I received a message from this company and was obviously concerned. But when I called, the person who helped me was very understanding and was able to answer all my questions.
By marcusbraidey on Dec 22, 2017
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I retired about 2 years ago and I handed over all of my books to this accounting recovery place. Shortly after I was contacted and told that they recovered a bunch of money from previous customers! What impressed me was they were able to get any money out of anyone. Everyone knew I was closing down my business so I assumed they would think they don’t have to pay.
By gracedawson on Dec 22, 2017
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Used them for my trucking company. Very happy with my service and they were able to collect 2 of my 3 largest invoices. Management has always been able to recover my claims in a timely fashion! Definitely the go to company for your debt collection needs.
By CheeseDun on Dec 21, 2017
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Dixon Commercial Investigators make it Easy to place claims & detail reporting. Highly recommended if you want excellent customer service and results.
By gregrappaport on Dec 21, 2017
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Dixon commercial has been an integral part of my business process for 9 years. From day one they have exhibited nothing but professionalism. They are very good at what they do, aggressive with their recoveries but also very sensitive to our customers
By glowery256 on Dec 19, 2017
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I was recently hired as a bookkeeper for a large auto parts warehouse (Can’t Say who) and they had over one million dollars in outstanding receivables. I was tasked with not only updating, organizing and maintaining their accounting records witch were a mess but also asked to attempt to recover some of these receivables. It was very evident to me that I could not handle it all so I petitioned my bosses (4 of them) to hire on some help such as a collection agency for the tough receivables and the receivables that I did not have the time for. They at first said no then I asked about a thousand times more…they then told me that if I could find a place that would collect for 15% of the receivables then I could go ahead. It was a Very difficult search as most collection agencies charge between 30%-50% however I eventually found out about Dixon Commercial who only charge 10% and 0% if under $300.00. Needless to say my bosses where very pleased with my find and to date we have recovered a sizable portion of the receivable.
By clairbear on Dec 19, 2017
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We are very happy with the service we receive from DCI
By hrallen456 on Dec 19, 2017
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These guys have a program were they can search for people who have skipped out on their bills. AND IT IS FREE!
By eddywil80 on Dec 18, 2017
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Eric had been calling me to pay a dentist bill that I long ago forgot about. Unfortunately this came at a terrible time for me and my family as both my Husband and I were laid off. Our oldest daughter was going in to collage to boot. We had more bills coming in then we could count and no income. These guys were the only collection agency to be patient and understanding. Although Eric was firm with me and explained the consequences of not paying he also gave me the time I needed to get back on my feet.
By frankyspanky99 on Dec 18, 2017
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Could not get some of my customers to make good on their bills. Dixon Commercial worked on my accounts for about six weeks before I saw some progress. Most of the payments are now received and the rest are on their way. Very Pleased
By allymmm666 on Dec 18, 2017
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Dixon commercial has been a fantastic addition to our company. Its nice to let someone else worry about money collection.
By lennywinestine on Dec 18, 2017
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I tried using DCI after having problems with some of my clients. My experience so far has been a pleasant one.
By lberger2929 on Dec 07, 2017
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We signed up with Dixon based on one large account we couldn't collect on in almost an entire year. They did it in less then 3 weeks. Using dixon's service was the best decision we could have made.
By SayMay on Nov 15, 2017
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Had a great experience with the staff at Dixon Commercial. All the employees from the account manager to the customer service rep were very very helpful & dealt with me in a professional manner from start to finish. I was able to recover the overdue accounts in a timely manner & I am very pleased with the results.
By peter garrison Trout on Nov 11, 2017
Guest Review
Aaron, Rob, Sasha are the best collectors I have ever used. They have recovered moneis from deadbeats, bankruptcies, consumer porposals, and even from estates where the person who owes is dead.
By johnfox1357900 on Aug 23, 2017
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Unbelievable prices. I have only been using Dixon commercial for my recovery needs for about 6 weeks now and the money I have saved is outrageous I used a number of different collection companies prior to using them .... all cost considerable more then Dixon
By Genevieve Riendeau Alpaca on Aug 18, 2017
Guest Review
To whom this may concern,

I am Genevieve Riendeau (Client ID #H5374). I am taking this time to write this email to you because I am beyond disappointed, I am actually beside myself!
When I was approached by Gilles Leblanc, I was basically promise the moon. I was told that Dixon could seize bank accounts (in Ontario) and in reality in Quebec you cannot do that so imagine my surprise.
I mean this was THE main reason why we chose you as a collection agency. Turns out you guys cannot seize bank account but I was still promised you could.
Furthermore, I was told that Dixon could do rapid credit report – whether for a company or a person – and not I just learned that it takes up to 6 days for us to get a credit report but I NEED this credit report like now.
Everything can be done by Internet now a days and those delays are unacceptable. We are a business and we are looking to make business but not to lose money and I cannot tell a client or a business that they would have to wait up to a week for their approval.
WE ARE LOOSING MONEY HERE which is not the way to make business in any way shape or form.
I have dealt with collection agency before, we are paying you good money and so far nothing is done!
We were promised the moon by Gilles and nothing so far is the truth. We were misled.
We were promised a fast, efficient and precise service through the plate form and that everything could be done quickly online and still it is not the case.
The website is unclear and pretty much all tabs are telling me to call you guys or fill out a form but I cannot get access to anything.
When I want something it’s because I need it now. We need to close deals with customers.
I already sent you an email requesting a refund and you sent me an letter – instead of an email? – telling me that you filled up your end of the contact and it is not the case since everything I was promised by Gilles is not the reality.
I swear I’m not going to stop until I get my refund.
We do not want to make business with you and you haven’t been able to collect a single payment so far.
When I call no one can give me a straight up answer for anyone. Everyone seems lost and don’t know what they are talking about. The only one I felt competent was Pamela and even she needs to deal with all of our crap because the sales rep told everyone straight up bullshit – which is not right!
Like I said before, I want my money back – you cannot deliver on any of your promises!
Don’t care if you have to take it out of Gilles Leblanc’s salary or what.
Also instead of sending freaking letters, call your clients. If I wanted to make business with a robot I would have.

I DEMAND AN REFUND AND A CALL BACK

Sincerely yours,
A pissed off and fired up like you wouldn’t believe customer!!!
By jacobdavieo on Mar 23, 2017
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Dixon taught my wife and I so so much about the world of delinquent accounts and we are now running a more successful business because of what they showed us and we are thankful for the education.
By monairsybird on Jan 08, 2017
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DIXON COMMERCIAL has made itself in such a way that they can only turn a profit if they are successful in you collection weather or not if it goes to court.
Comment by Pink on Mar 20, 2017
This member has deleted their account.
By willystaples on Jan 07, 2017
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fantastic to watch these people work, the files were impossible and what you would conceder impossible to collect but they collected them
Comment by Crimson on Mar 20, 2017
This member has deleted their account.
By sixbelcher on Dec 24, 2016
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The Service that my team and I received from Dixon over the past 5 years of our membership was second to none. and it was an amazing service and was cheap.
Comment by Boysenberry on Mar 21, 2017
This member has deleted their account.
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Additional business details

Email address: collections@dixoncommercial.com
Our service is unique and effective. There is no account too small, too big, or too old that our 60+ years of experience and comprehensive service can’t handle. With collection rates at 0% on accounts under $300 and only 10% on accounts over $300, Dixon Commercial only takes a small cut of what is collected, making recovering your delinquent accounts very affordable.
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