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Across Country Movers are one of the leading long distance cross country movers in Canada. From initial quote to arrival at your destination, we strive to give you the best moving service available in the industry. When it comes to moving home across Canada, trust our experience over a decade. Across County Moving company is fully insured, bonded, background-checked, and awarded that's exactly what you're looking for. We promise to treat your articles like our own. Go to full description...
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Across Country Movers, Richmond Reviews (73)
I moved from Toronto to Edmonton.
I looked into movers and didn't see anything alarming about them.
Arranged the move and was convinced by their sales staff that paying for packing was the way to go, if I wanted my possessions properly insured.
Their packing was atrocious. Literally throwing things in boxes. When I tried intercede was told that it was handled and to let them work or else they would just leave.
Naturally when I received my things on the other side of the move, many things were broken. I immediately phoned the company and was told I was to send pictures and receipts. I did and then was told they would give $100 on $2000 worth of possessions. I asked about the paid for packing and was informed I could then take $150 or not, but if I did I wouldn't be allowed to write a review.
You can see my choice. Do not use these lying, careless terrible movers.
This company I would recommend any day especially for the Russian mover.
Thank you Cecilia for such an amazing move.
we moved from Portage la Prairie Mb back to Ontario and until we found our perfect home we decided to leave our furniture in storage. Originally the moving cost was quoted reasonably but after storage and the move we faced a $15000 bill. Had we not have had our sentimental pieces in storage we could have simply replaced our old stuff with new at this cost. We paid the bill in full and awaited our furniture to our new home. When it arrived we noticed a lot of damages to our furnishings the movers themselves were completely useless and put holes in the walls of our brand new home but the worst part is they lost half of our belongings. I contacted Sam at Across Country Movers and got the run around then I contacted Tony's Transport and storage and was told to go F myself. No one has our furniture and the worst part is they won't even offer a cent towards replacement costs. They know our only recourse is to file a small claims action against them and even at best we're only allowed to sue them for 0.50 cents per pound. These guys know how to legally rob and steal from people and have no one to answer to so Please don't ever use these companies. Across Country Movers(Richmond Bc) and Troys Transport and Storage(Scarborough On).
Disreputable, unprofessional and should be shut down.
my advice to all individuals who are planning to move, don't use use this unprofessional people .
Furniture was supposed to be wrapped.....We had damage due to to failure to do this.
They promise no extra fuel charge.......but charged us $55. fuel charge
They promise free storage and free delivery from the warehouse....but charged a warehouse fee of $98. even though we didn't need or want any storage.
They promise delivery within 14 days. They picked up our contents on June 14 .....and delivered on July 6th. I called many times to get info about our things and spoke to someone on June 30th who said it was in a warehouse in Vancouver.....didn't know when it would be delivered. They would call.
We had to pay the full amount of the remaining bill before our items could be unloaded.
When I contacted the customer services dept. after the move about our claim they offered us $25. for the damage to our furniture but no reversal of any fees that they charged that were not supposed to be charged or no compensation for the days that we lived in our apartment without our things.
We asked for $300. to cover the fees that were charged that were not supposed to be added. They refused. Offered $200. .....and we could not write a review. If a company picks up a little cash on each deal by not fulfilling their promises it probably ends up to be a lot at the end of the year.
We would rather let people know.......If a company isn't honest about and doesn't deliver what they promise then other people should know than take their insulting offer.
Bunch of hidden fees
You dont know how huch your stuff really weigh since they only measure it in their warehouse. There is no way to find out if it's right measure or made up.
Horrible experience negociating with the headquarters. Very rude. They will threat you to take all your stuff away if you dont agree to pay the " surprise" bill.
I wasnt at the pick up location when the movers came but i was on the phone with my mom from A to Z. The movers were great, fast, careful and they were very kind.
But for us, the most important part, we received all the shipment in perfect condition and it took only 2 days from Us to Canada.
We highly recommend this company to everyone who has got moving plans.
Have a great day !
Quoted price for move of $1,000 - ended up costing almost $1500.
Promised that our belongings would be delivered in 7-10 days - it took 22 days.
When our belongings arrived, someone along the way had stacked heavy items on top of fragile ones in one of the boxes.
FULL payment required prior to delivery - this is maybe standard in the industry - but NOT a good feeling paying ahead when the price has gone up by 50%, and delivery took more than twice as long as promised.
One positive note......driver making delivery was FANTASTIC - but he worked for a different trucking co.
Would NOT recommend!
I would highly recommend this company to any of my family, friends, or anybody who is reading this review. Once again a BIG thank you to Tim, his exemplary professional, friendly, and caring dealings with customers, which should be set as an example to all the members of the team.
We have previously moved cross country without any problems but this was a mess from start to finish. We couldn't get them to send us a contract to review despite multiple requests and received nothing in writing until after they had loaded our goods on their truck. Beyond not being willing to give us a pick up time until the day before our move, they actually decided they were picking up our stuff a day ahead of schedule and we either had to accept that on 1 hour's notice or I guess end up stranded. They also rescheduled our delivery date and time 3 or more times. I never received any sort of proof as to the weight of our goods, upon which the cost of the move is based, and based on the weight of our goods during our prior cross country move, which we had drastically downsized by selling a lot of our furniture and belongings prior to this move, I'm quite sure the weight they sited was inflated. Regardless, we accepted all of these issues without complaint.
What finally upset us was the condition of our belongings when they arrived. Almost every item of furniture had some sort of damage, some of it quite severe. We had leather furniture with multiple scuffs, scratches and slits. An expensive china cabinet not only had multiple gouges and chunks of wood scraped off in various areas, there was actually a hole punched in the top. Multiple pieces of expensive wrought iron furniture, including our master bed, a kitchen table with 4 chairs and various occasional tables had scrapes and chunks of finish gouged right down to the metal. A number of boxes had severe damage, including boxes that had been ripped open, severely punctured, severely compressed and stuff spilled all over them. Many of these compromised boxes contained items that had been broken. Any pictures we had were first bubble wrapped, then wrapped again with multiple layers of paper then packed in specialty picture boxes padded all around with additional paper. Despite that, they severely punctured (almost looks like with a forklift) a box clearly marked as Extremely Fragile containing our most valuable picture, a large limited edition print costing more than $1,700, wrecking the frame and breaking the glass. As per their request, I submitted to them a 9 page report with 22 grouped entries including pictures detailing our damages and showing the state of the boxes.
I have an estimate of around $1,000 to repair our leather furniture (9 damaged areas on 4 pieces), the picture will easily cost more than $500 to reframe, at least another $500 to fix what can be fixed on our other furniture (not sure what can be done about the hole in my china cabinet) and at least another $200 to replace various other broken items. So, not including my time and hassle, at least $2,200 out of my pocket for various repairs, not to mention devaluation of belongings that used to be in perfect condition. For that I was first offered $75, then a final offer of $125, both offers including what I gather is their standard gag order. Hi ho, hi ho, it's off to Small Claims and the BBB I go.
Me and my mother used this company to move from Hamilton to Abbostford in October/ 2015.
I searched for a company for around 2 months because some of our furniture is really old ( from my grandparents :) ) and they are very valuable especially for my mother.
i checked for the reviews of so many movers and talked them over the phone , emailed them...etc.
And, finally we decided to go with Across Country Movers.
The most impressive part was, the sales rep. , Sara, replied all my questions very patiently and answered all the emails with in max. 10 minutes.
All the details was sent to me by email and we confirmed everything both over the phone and by writing.
The operetions part was very successfull as well. 3 movers came on the pick up day. They wrapped all the furniture very very carefully. They used blankets and some special covers. And, we had already packed personal belongings.
Movers loaded the pieces one by one and left and this took around 1.5 hours. They worked really fast and efficient.
After 6 days, i got a call from BC dispatch and we organized our delivery for the next day.
There were 3 different movers this time and they were as good as the other ones. We were quite anxious about the situation of the furniture ( because we red lots of terrible stories about moving companies ) and we started to unpack them as soon as the movers left.
Absolutely NOTHING was damaged, nothing ( only 2 plates in the boxes but it is not a big deal ).
They did a great job.
I checked a couple of negative reviews for this company and i can not believe them. If this company gave such a good service to my family, i am sure that they are giving the same service to everyone.
The people who are not happy must have some other plans ( maybe some refund, who knows ???? )
Anyways, please only believe in honest people and if you are looking for movers, call this company.
Have a nice day everyone !
1. Across Canada Van Lines was very fast to give a quote and collect a deposit.
2. They do NOT give a pick-up hour and expect you to be available the entire day including close to midnight!
3. They do NOT provide any reasonable delivery time estimate. The actual delivery date might be many days after their estimate (and you will only get a 1 day notice for the actual delivery time).
4. They will deliver several BROKEN ITEMs that have been *professionally* packed by their own staff (who kept bragging about their skills compared to other packers). They will not compensate for the cost of damage. They estimate our damages to be $400; but they will only offer $80 if we promise not to complain!!! We now have two tables and one mirror completely broken and one antique armchair leg damaged (clipped completely).
My moving experience was a nightmare:
- When the mover showed up to collect my items, he showed up alone and had to load the truck all by himself which took twice as long as it should have.
- They were 5 days late in delivering my furniture, during which time I had to find somewhere else to stay since I had nothing to sleep on.
- They lost 4 boxes and my box spring.
- They damaged 40% of my delivered boxes and broke numerous items.
- Heavy duty garment bags were ripped open and my clothing was strewn throughout the moving truck.
- The delivery guys tried to charge me extra for items that were supposed to be included in my contract.
- The delivery guys offered other illegal services to me upon delivery.
- They damaged my property and my condo's property during the move in.
When I contacted them to resolve the issue:
- Their CSR department took DAYS to respond to my emails and only responded when I phoned in repeatedly to check on the status of my claim.
- They offered me a paltry $50, stating that they were actually paying out $350 to their insurance company as a deductible for my claim, making the total amount paid $400 ($50 to me, $350 to insurance). Excuse me, if they're paying $350 to insurance, why wouldn't the insurance company be paying me instead for my damages? When I pointed this out, they raised their offer to $100 for me (citing the $350 for insurance still, so it sounded like the total amount would be $450).
- When I asked for proof of insurance, they didn't respond.
Conditions for accepting the pay out of $100 is complete silence on my end. Forget it. Hopefully my "loss" of $100 will help other people see what crooks Across Country Movers are. Save yourself the hassle and book someone, ANYONE, else.
Telephone service and emails were handled promptly.
From pricing, to pick-up to delivery, every step of the way was handled professionally.
Both the pick-up crew and the drop-off crew were very careful to ensure our household goods were loaded and unloaded without incident.
One thing that I think the company could work on is their communication. I was told that I would be contacted by the movers the day before my pick up to confirm the time and they didn't ever call. However, I called into the office the morning of my move and Sara was able to get in touch with the movers and let me know when they would be coming. I needed an early move because I had booked carpet cleaners, and when Sara told me they wouldn't be coming until the afternoon, she was able to get them to pick my items up first so that it didn't interfere with the cleaning.
On the Calgary end, my movers were fast, efficient, and respectful of my belongings. One of the movers was not the best trolly navigator, but he was very apologetic when he hit a jut out in the wall with a box.
I noticed that some of the people who wrote the 1-star reviews complained about the quality of packing. Let me just say this, if you are an able bodied person, don't let other people pack your boxes. I am a busy professional, and I did a bit of packing each night over 3 weeks. It wasn't too much for me to handle and I knew that my valuables were packed securely for a move.
My movers picked up my boxes on August 31, which is probably one of the busiest moving days in the year. I wasn't leaving Calgary until later in the month, so I had told them I wasn't in a rush to get the boxes. However, it took 22 days to get them delivered in London which was longer than I had expected. That ended up being the day after I arrived in London though, so it wasn't a big deal for me.
The movers in London were also great while moving my stuff into the house. My home has a very steep driveway, and they definitely worked hard to get my stuff up to the garage. The stuff that I wanted taken up to the second floor they took up, including the bed and several wardrobe boxes.
I noticed some people complained about having to pay before their belongings were moved off the truck. I did quite a bit searching around and that seems to be standard practice across the industry.
Overall the service was good but not perfect. Communication from dispatch could've been better, but when I called I got the answers I needed. The price I had been quoted was around $1800 and it ended up being $2000, but when it's based on weight that seemed reasonable (and something that could be predicted) so I was very pleased with the cost. The move took longer than I had anticipated, but it wasn't an issue for me since I wasn't moving right away.
If you want a very fast move, or someone to pack your belongings, pay the money for a big name line (Atlas, for example, quoted me $4000 for the same move). If you are not in a huge rush, or you're looking to save some money, this is a good moving company to choose. Use common sense and pack your boxes yourself, and if you have any issues, call the office because they did a great job of getting answers for me.
Moving is going to be stressful regardless of the company you choose. Take a deep breath, you're going to be fine.
Don't trust these guys! Read all the one star reviews! They steal and break your stuff! They will not pay out any claims!
They are owned by the same guy who owns Vega Van Lines, Across Canada Movers, and several others. Read reviews for them.
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