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Aurum, (previously Gold Standard)has positioned itself as an industry leader in the windows cleaning market throughout the wider GTA. We understand that we are taking care of one of your biggest asset Go to full description...
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Aurum Window Cleaning, Vaughan Reviews (40)
The district manager was pushy to have me trust their service as he assured me he would also send out his two most experienced men and I would have a fantastic result. His over the phone quote of $340 and a quote for $290 was not the quote the rep from this company who visited last spring gave me. I was not comfortable with the pricing and the manager did not honour the 10% discount for first time customers like the flier also said. ( I have the flier) Squeaky clean windows is the sister company of Aurum gold standard that had come to my residence.
So ten days ago aurum's two men showed up and began setting up around 10:30 am. I arrived home at 10:40 am with my kids as they were setting up and stayed home the entire time they were here. I was polite and friendly to J and R, one who was on his cell phone a lot I noticed. One left their used tissue on my yard directly under my front window. Regardless, I wanted to show my appreciation for them being here and I gave them coffee and cookies. I periodically watched them from my various windows and not once did I see them use squeegees. There are water streak marks on the windows they did do.
Unfortunately I had my bedroom window open and due to water sort I had to clean up muddy water surrounding my inside window ledges. Surely this would not have occurred if they were up the ladder using squeegee to wipe clean the windows. But I forgot to close the windows so I take responsibility for that.
From 10:30- noon J and R were here doing gutters and windows for my three storey home. It's clear my basement level was not touched. I saved photos.
As they were leaving they did not come to tell me they were already finished so I went outside to grab them before they left to ask if they were finished? They said yes. I asked if they washed particular windows on the side as I could see they looked no different. They assured me all was done, gutters too.
I emailed the company right after J and S left, saying I was surprised they could do such a complete ( little did I realize) job in such a short time for what it usually takes people in this business.
As I looked over my windows and gutters I was appalled. They played me for a fool. The basement windows not cleaned, the side top floor windows not done, and each window that was, had and has streak marks! I took photos and sent them to Aurum. I suggested someone come out to see for themselves the quality of work done here.
I emailed back a second and third time as I noticed, the very next morning, that my aggregate patio had been scraped up with the little pebbles now loose and scattered. One of the workers damaged it and of course said nothing. It actually looks like the one worker simply stood high up on his ladder and tried to bounce or shuffle his way over instead of taking the time to climb down, life and move the ladder over, and then climb back up. I've had my patio inspected by aggregate and concrete slab layers.
For an over the phone gutter quote of $290 I expected I would have the exterior gutters cleaned and ALL of the gutters cleaned out. This wasn't the case either. I have since had quotes from other companies, that explains what a $300 range quote for gutter cleaning would entail for them.
The other companies have also given me quotes for window cleaning which come close to the flier quote I received initially.
To date, I have had two emails from Aurum saying my payment is late and therefore I will now be charged a late fee. I have had zero contact from the vancouver district manager who set this all up, no apology or attempt to remedy this, and only a couple of conversations with the customer service rep who says SG isn't in the office but will contact me. It has now been ten days. I've sent emails, photos, and have on more than once occasion in email, suggested and invited the district manager to come out and see for himself.
I haven't found Aurum listed with the Vancouver or Toronto BBB.
It leaves a sour taste when you out your trust in the hands of a company and sister company that vow exceptional service for a fair price. And then you are left with Windows looking worse and your personal property damaged. This company says they go above and beyond to clean not only the windows but the ledges and seals too. They show squeegee usage in their website too.
Civil litigation counsel and social media can go a long way to protect future home owners from companies that don't care about their clients. Fortunately most companies are reputable and seek to remedy any wrongdoing promptly. Further, it's rare to even have to take the steps of a complaint unless it's truly warranted. This is one of those times.
I'm not sure why I received this service as opposed to some of the great reviews I have read from others about you. It's doesn't make sense.
I cannot upload the photos as this is my third time rewriting this in order to send. But I have the photos.
I highly recommend Gold Standard.