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Aurum Window Cleaning

16-30 Pennsylvania Ave, Unit 18, Vaughan, ON
40 reviews
Business claimed Last updated: 10 months ago
About Aurum Window Cleaning

Aurum, (previously Gold Standard)has positioned itself as an industry leader in the windows cleaning market throughout the wider GTA. We understand that we are taking care of one of your biggest asset Go to full description...

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Aurum Window Cleaning, Vaughan Reviews (40)

40 reviews
5 Star
4 Star
3 Star
2 Star
1 Star
By janinepsmith on Oct 26, 2018
Great work
Braden Zandstra cleaned our windows and screens, interior and exterior. He was very professional, friendly, polite and hardworking. He did a great job, and kept our house clean. I would definitely hire him again.
By Phil on Aug 16, 2018
Aurum Property Delivers
The two individuals who came to do our work were outstanding. They were on time, worked very safely and took great care to avoid any damage to the garden beds. Cleaning the gutters was a particularly large and dirty task and they complied it efficiently with no mess left behind. I highly recommend Aurum

Phil/ Stouffville
By karriejoanne on Jul 19, 2018
Do NOT use
This company did not show up for 4 units for evestrough today after my husband took day off and we waited for 3 hours and moved furniture etc out the way. We arranged for all our neighbors and they didn't even have the courtesy to call and say they were running late or ask to reshedule. Horrible! What a waste!
By Tibbygreig on Apr 10, 2018
Damaged, incomplete and streaked!
I kept a flier from a man who came around my home and handed me a quote for exterior window and gutter cleaning. It was reasonable so I kept the flier until I was ready. Upon calling the number on the flier I was connected with an Aurum district manager for the vancouver branch. He was quick to tell me the quoted flier price was wrong and was now quoting me three times the amount, yet he himself never saw my place. The manager SG said I was quoted a price for bungalows on the flier but this didn't make sense as I allowed representative #46 to walk around my home.
The district manager was pushy to have me trust their service as he assured me he would also send out his two most experienced men and I would have a fantastic result. His over the phone quote of $340 and a quote for $290 was not the quote the rep from this company who visited last spring gave me. I was not comfortable with the pricing and the manager did not honour the 10% discount for first time customers like the flier also said. ( I have the flier) Squeaky clean windows is the sister company of Aurum gold standard that had come to my residence.

So ten days ago aurum's two men showed up and began setting up around 10:30 am. I arrived home at 10:40 am with my kids as they were setting up and stayed home the entire time they were here. I was polite and friendly to J and R, one who was on his cell phone a lot I noticed. One left their used tissue on my yard directly under my front window. Regardless, I wanted to show my appreciation for them being here and I gave them coffee and cookies. I periodically watched them from my various windows and not once did I see them use squeegees. There are water streak marks on the windows they did do.
Unfortunately I had my bedroom window open and due to water sort I had to clean up muddy water surrounding my inside window ledges. Surely this would not have occurred if they were up the ladder using squeegee to wipe clean the windows. But I forgot to close the windows so I take responsibility for that.

From 10:30- noon J and R were here doing gutters and windows for my three storey home. It's clear my basement level was not touched. I saved photos.
As they were leaving they did not come to tell me they were already finished so I went outside to grab them before they left to ask if they were finished? They said yes. I asked if they washed particular windows on the side as I could see they looked no different. They assured me all was done, gutters too.

I emailed the company right after J and S left, saying I was surprised they could do such a complete ( little did I realize) job in such a short time for what it usually takes people in this business.
As I looked over my windows and gutters I was appalled. They played me for a fool. The basement windows not cleaned, the side top floor windows not done, and each window that was, had and has streak marks! I took photos and sent them to Aurum. I suggested someone come out to see for themselves the quality of work done here.
I emailed back a second and third time as I noticed, the very next morning, that my aggregate patio had been scraped up with the little pebbles now loose and scattered. One of the workers damaged it and of course said nothing. It actually looks like the one worker simply stood high up on his ladder and tried to bounce or shuffle his way over instead of taking the time to climb down, life and move the ladder over, and then climb back up. I've had my patio inspected by aggregate and concrete slab layers.

For an over the phone gutter quote of $290 I expected I would have the exterior gutters cleaned and ALL of the gutters cleaned out. This wasn't the case either. I have since had quotes from other companies, that explains what a $300 range quote for gutter cleaning would entail for them.
The other companies have also given me quotes for window cleaning which come close to the flier quote I received initially.

To date, I have had two emails from Aurum saying my payment is late and therefore I will now be charged a late fee. I have had zero contact from the vancouver district manager who set this all up, no apology or attempt to remedy this, and only a couple of conversations with the customer service rep who says SG isn't in the office but will contact me. It has now been ten days. I've sent emails, photos, and have on more than once occasion in email, suggested and invited the district manager to come out and see for himself.

I haven't found Aurum listed with the Vancouver or Toronto BBB.

It leaves a sour taste when you out your trust in the hands of a company and sister company that vow exceptional service for a fair price. And then you are left with Windows looking worse and your personal property damaged. This company says they go above and beyond to clean not only the windows but the ledges and seals too. They show squeegee usage in their website too.

Civil litigation counsel and social media can go a long way to protect future home owners from companies that don't care about their clients. Fortunately most companies are reputable and seek to remedy any wrongdoing promptly. Further, it's rare to even have to take the steps of a complaint unless it's truly warranted. This is one of those times.

I'm not sure why I received this service as opposed to some of the great reviews I have read from others about you. It's doesn't make sense.

I cannot upload the photos as this is my third time rewriting this in order to send. But I have the photos.

By heidilobel on Nov 06, 2017
Fantastic job!
Gold Standard was amazing and left a lasting impression! My windows inside and out look fabulous!! I appreciated their quick response to my email inquiry as well as their ability to book my window cleaning service promptly! My technician Doug was great as well.
I highly recommend Gold Standard.
By fjb6699 on Aug 18, 2017
Never again!
it seems they do not have a criteria to perform the work. they never made their promise.garbage cleaned from the gutter was thrown to my lawn, plant pots was overturned and no recovery, one of the roof tile was damaged but did not repaired, even worse, it was not reported! I can say they are the Worst Standard instead of Good Standard.
By non-member130657 on Aug 10, 2017
A Great Service From A Great Company!
Gold Standard went above and beyond my expectations! My windows were spotlessly clean after they were done and the employees were friendly, punctual, and helpful. They looked for other problems with my windows and gave me advice on how to fix them, too! They kept me in the loop the entire time and when they were done, they showed me their work to make sure I was satisfied! Such a pleasant experience with GSPC and will definitely be hiring them again!
By Amy Turner on Jul 01, 2017
Great company! Have worked with Gold Standard for years to do maintenance for my property. Prices are good, jobs are well done.
By Ryan Nasello on Jun 25, 2017
Stunner of a job
I’ve seen Gold Standard around my neighbourhood a lot, cleaning gutters, windows and carpets—according to what my wife told me. I hired them to do the same, as a test. I typically like to work with one company. The company I used to hire out recently went out of business and I don’t have time or patience to clean windows. Anyways, I hired them and they did a stunner of a job. They called and said they could alert when done and when I got back from work one day everything was done. No complaints here!
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Aurum, (previously Gold Standard)has positioned itself as an industry leader in the windows cleaning market throughout the wider GTA. We understand that we are taking care of one of your biggest assets and possessions—your home or business. Thus, we offer one of the finest services in the market at competitive prices. Our innovative window cleaning technologies have streamlined our service offering, ensuring that the whole process is smooth and hassle free for the home-owner. At Aurum we have committed ourselves to customer satisfaction.
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