PetSmart

Thank you to Kaleigh in grooming services for taking great care of our puppy Moto. It was his first time at the groomers and she was very attentive to his needs. She even let him go first so that he could be in and out quicker. Thank you!

have done many times wash and grooming for our little puppy with petsmart at this location, and we are disappointed for this time. As a 6-month puppy parent's, we are sad to see our little boy's hair are cut very short (something we even never done in summer, he is just a small breed little puppy). We have requested the second longest hair type BEFORE the grooming. It's currently in an autumn winter weather, who will have a very short haircut for puppy?!!!! When we are back home, we find out part of hair on the back of our puppy's ear is gone!!! (can clearly see his skin!!!) We are 100% sure it is not a "style" as only one side has this issue. It is his first grooming and wash after his neuter, we pretty sure that we have detangle most of his hair before sending him to grooming just in case that they need to shave his hair. We understand they need to shave the hair sometimes if there ara tangles but they should not do that without any advise/notice in advance. We try not to write this on Google review as we did have good experiences for previously grooming. But we finally decided to post this as we don't want other puppy come across this situation.

My toy poodle had several grooming at the North van location. the last one was terrible. Miss cuts were everywhere on her body , head and legs. While booking I asked to have the specific groomer but she was on maternity leave. Then I have been offered to have another groomer who is the team leader of the saloon. I shouldn't trust that.

Everything is good and well organized, I just found a used cat litter box on top of all the new ones. Something awkward 🤷🏻‍♀️

PetSmart is such a delightful space for us! My son and I visit every now and then, and we always enjoy seeing the animals and browsing through their amazing selection of pet supplies. It’s not just a store—it’s an experience!

The atmosphere is welcoming, and it’s a joy to spend time there. Highly recommend PetSmart for anyone who loves animals or is looking for quality pet products.