By Sarah on June 3, 2026 Verified by Google Public Storage

Very expensive and not as good as it used to be. I’ve rented from PS several times over the years and it’s always been the most expensive place to rent. But in the past the service was top notch, and I’m not sure I agree with that anymore. I had several lacklustre interactions and they raised the prices after I’d only been there a few months. I asked if there were any options for longer term customers, and I was told no. I guess they have so many people looking for temporary storage, they don’t need to keep customers longer than 3 months? Anyways, it ended up not being worthwhile to store there. I’m now looking to reduce the amount of stuff I have, even though I’ve relied on storage for seasonal camping and snow gear. If I get storage again I’ll go with a local place instead.

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By Michaelanne Buckley on May 18, 2026 Verified by Google Public Storage

I have been renting a storage unit at Public Storage kits location for years now and have had nothing but exceptional service from Michael and his team. Michael is kind and incredibly helpful. He is always there with a smile and eager to assist in any way he can. Thank you Michael and Public Storage!

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By C F on March 1, 2026 Verified by Google Public Storage

I’ve rented here twice and both times the set up has been easy. The big loading bay makes loading/unloading convenient, and the place is always well-lit and tidy. Michael keeps the interior exceedingly well-maintained. As a return customer, I highly recommend this location.

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By Pedro Catoira on February 12, 2026 Verified by Google Public Storage

After checking their website, wich has all the info you need easly accessable, we decided to store some of our stuff with Public Storage. The account setup was quick - thanks to Kate! The place is clean, safe and really well maintained.
I highly recommend it!

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By Zach Sproston on January 13, 2026 Verified by Google Public Storage

Kate at the Public Storage on W 3rd Avenue was absolutely incredible. From the moment I walked in, she was kind, patient, and genuinely invested in helping me find the best solution for my situation. What truly stood out was that she stayed late past the end of her shift just to make sure everything was handled properly and that I felt taken care of which is something you rarely see these days.
Thank you so much again for all of your help Kate!

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By Rob M. on November 21, 2025 Verified by Google Public Storage

Had a great experience here. Really straightforward sign up process, and helpful tour and instructions from Heamnath. Access is easy, on a quiet street you can reverse your car right up to the loading bays. Dolly's available for use, and it's very secure with codes required for entry. I needed some storage for that awkward in between period of moving out of one apartment and into another, and the promotions available made the price for a month extremely good, plus the location is so convenient. Would definitely recommend to a friend!

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By Christopher Newman on October 2, 2025 Verified by Google Public Storage

Unsecure lockers. Our lockers were broken into, thieves were caught on camera. Cameras should be motion sensing and alert some one to review, easily done remotely, when there is after hour movement. Ceilings are chicken wire mesh so it is easy for thieves to climb up and over into the storage locker. Other trades lockers were also hit. Thieves had the place scoped and knew who, how and where to strike. If you have anything of value, especially tools, you can find more secure options.

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By Partho Ghosh on September 6, 2025 Verified by Google Public Storage

It is super easy for anyone who rents from these locations to break into other's units by simply breaking open a flimsy wire mesh, as each unit has open wire mesh at the top for fire safety protocols. Our unit was broken into extremely easily and precious items stolen.

Why would anyone trust a storage unit that can be opened by climbing on top of a unit and opening the roof by brute force using hands without even using tools.

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By Katherine Rau on August 12, 2025 Verified by Google Public Storage

I highly recommend for your temporary storage needs. Excellent, professional service at a clean and well-maintained internal self-storage locker facility. There was no trouble cancelling, no "accidental" extra charges. The lockers are not cheap, but priced consistently with similar self-storage facilities in central Vancouver.

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By Szabolcs Sz. on August 5, 2025 Verified by Google Public Storage

I was in need for a safe reliable storage for a period of time . As I walked in the staff was very friendly and helpful . Starting from the front desk all the way to each unit the place was very clean and well maintained. They prices are very reasonable for the location, they have always discounts for new arrivals , they have a good variety of lockers from small to big units. Easy access, easy parking , easy elevator access, good hours of operation. I definitely recommend this place if you looking for a storage space, Go check it out . Everyone in there is very nice , kind and friendly, my assistent was Michael who was very helpful and knowledgeable about his work. Thanks for that .

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By Conley on May 29, 2025 Verified by Google Public Storage

Fantastic experience. The place is clean, safe, and well-lit. Easy loading bay and quiet streets. Staff are helpful. Michael was always friendly and made sure everything went smoothly. I’d rent again without hesitation.

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By Michelle Sim on May 28, 2025 Verified by Google Public Storage

Our company rented a unit for a few years and we have been very happy with our experience! Great service and the facilities were clean, secure and well organized. We’ve just moved to Victoria and closing our account has been seamless.

Thanks you Public Storage for providing a great storage experience!

Michelle Sim

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By Kelly Ryan on May 7, 2025 Verified by Google Public Storage

Life was hectic - the renovations on my new house weren’t done but I had to move from our home. So I booked a storage unit from Michael at Public Storage on West 3rd in Vancouver. Easily done and there was a sale on to boot! But then the place I rented for temporary housing had a huge basement. - no need for storage right? So I cancelled my unit. No problem. No cancellation fee. But then on moving day I discovered we have TOO MUCH STUFF and it wouldn’t all fit in the basement. I called Michael again and he found me the perfect unit available immediately, and managed to reactivate the sales price I originally had. Fantastic! The move was smooth, and our stuff is safe in a clean secure unit - now if only the city would give us a permit so we can get renovating everything would be perfect!

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By Ashley Amanda on February 13, 2025 Verified by Google Public Storage

I had an excellent experience at the Kitsilano location! Michael was incredibly knowledgeable and helpful, making the visit smooth and enjoyable. The facility is clean, well-managed, and creates a welcoming atmosphere. You truly feel taken care of here!

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By Rajdeep on January 24, 2025 Verified by Google Public Storage

Evrim, Typhoon, and Michael at West 3rd Public Storage were incredibly helpful, kind, professional and diligent. They made renting a storage unit and making different arrangements very easeful. In addition, the unit and overall space was very clean and accessible. Thus, I would rate our experience as excellent and we would gladly reuse this storage location again if needed.

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By Bonnie Li on January 3, 2025 Verified by Google Public Storage

Rented a storage unit from here for over a year and had a great experience. Easy access & clean facility. Big shout out to Michael for always being super helpful & a good vibe!

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By Catherine Hendry on December 3, 2024 Verified by Google Public Storage

Michael worked above and beyond to ensure my precious painting was packaged and safe for its journey. The store is clean and efficiently run. The service I received was professional and courteous. I highly recommend this store!
Thank you, Michael!

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By Karen M West on December 2, 2024 Verified by Google Public Storage

I have been with this company since 2007 and everyone was very nice, always clean building and very convenient to where I lived. I would definitely refer to anyone that asks.

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By Jocelyne Plourde on December 2, 2024 Verified by Google Public Storage

Very friendly and helpful staff. Storage unit was in great shape and I felt that my stuff was safe.

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By Joel Kestenbaum on November 19, 2024 Verified by Google Public Storage

Michael was great. I inquired about storage and he was very knowledgeable and friendly. He offered me the appropriate sized unit for my budget and storage needs. Would highly recommend Public Storage.

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By Jo-Ann Scott on November 1, 2024 Verified by Google Public Storage

Thank you to the Staff re: Mike for your professionalism & your help regarding rental of my unit! I felt secure that my belonging were in safe hands for the months I needed your service. Your staff is friendly & efficient! I
Highly recommend to anyone in need of a storage facility 💯
Jo-Ann Scott 💃

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By Cecilia Achiam on October 22, 2024 Verified by Google Public Storage

It is our first experience with Public Storage. The staff (Tayfun and Michael) were really helpful and professional. The facilities were well kept and clean with good security.

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By Indu Iyer on September 9, 2024 Verified by Google Public Storage

I had to get a storage locker for a last minute move and the team here is awesome! Very helpful and friendly in explaining all the basics and making sure I had everything I needed. Pricing is reasonable and the facility is spotless, easy to access, and I feel very confident that my possessions are in the best hands. Highly recommend!!!

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By Peng Zhang on August 30, 2024 Verified by Google Public Storage

We are so glad we found this place to store our stuff for moving house. Very professional service and easy admin process! The team were super friendly and helpful, and made sure everything was going well. The storage space was clean with very good ventilation. Location is great, too!

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