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Canada US Van Lines Moving & Storage Services Inc.

17319 69 Ave NW, 1819, Edmonton, AB
43 reviews
Business claimed Last updated: Over a year ago
Listed in: Movers
About Canada US Van Lines Moving & Storage Services Inc.

Canada US Vanlines Inc. offer relocation services in Edmonton, Calgary, Winnipeg, Vancouver, Toronto, Montreal, Quebec, Ottawa, and other main cities Canada wide. We also offer moving services from Canada to USA and from USA to Canada. Go to full description...

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Canada US Van Lines Moving & Storage Services Inc., Edmonton Reviews (43)

43 reviews
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By larswiebe25 on Jul 03, 2017
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Do not use this company. Their service is terrible. A big ripoff. On April 21, 2017 - 3 employees of Canadausvanlines came to my house in Lac La Biche, AB to load our belongings to move them to Calgary. They could barely speak any English. They were in a big hurry to get the truck loaded. We were called the day before and told that the truck would arrive between 8 and 10 am. Then an hour or so later we were called again and told that they needed to take the truck for a building inspection in the morning and would arrive between 11 am and 2 pm. We had all of our boxes packed as well as having taped up all dresser drawers so they wouldn’t fall open when being moved. Shortly after the crew started loading the truck I noticed that our Oak coffee table had been put into the truck with no blankets wrapped around it and was resting on some patio chairs. I told one of the men that we didn’t want our furniture all scratched up, and asked if they were able to wrap blankets around the furniture. After this they covered the tops of the dressers and tables with some bubble wrap.
I was also appalled when they started unloading our belongings the next morning. They requested full payment before they started unloading anything. I have no idea how accurate the final weight I was charged is. I think I was charged for close to double of what actual weight really was. We had sold about a third of our furniture before moving and had already hauled most of my tools and items in shed to Calgary with our trailer. There were very few heavy items left. We had all of our boxed marked as to what room they should go into as well as boxes containing food and kitchen things. They used a dolly and just put boxes and furniture all over the house. Some household items were put into the shed and several boxes marked shed were put into the house as were our patio furniture. Then when the truck was empty they did not take off any of the bubble wrap so that we could properly inspect the furniture. They were in a major hurry to get back on the road. Later when we removed the bubble wrap we noticed the chips broken off of the dresser and headboard.
We felt that not only was some of our furniture damaged during the move but that we also were overcharged for the move. The moving crew was very unprofessional. When I moved to Lac La Biche from Lethbridge 4 years ago, the moving company wrapped up every piece of furniture and belonging in a blanket. They also had blankets and things that they put in each doorway so as not to damage any walls or doors. The crew from this company was very rough with everything and made several marks on walls and doorways.
We filed a complaint with the company for damages. We were told it would take about 2 weeks to process. After about a month of not hearing from them we contacted them. they said a decision had been made on our claim. We had not taken out any extra insurance for damages, they said. ( Not sure if we were offered any ) They said that the deductible was $350.00 They estimated damage to be about $300.00 so no claim. However, they said for goodwill they would give us a refund of $100.00. We would not recommend anyone to use this company for moving. It was a horrible experience for us.
By Lisl on Jun 02, 2017
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Moved in May from Toronto to Edmonton. All furniture was wrapped though it did not save it from careless attitude. Bed was severely scratched (3 parts out of 4), table and 3 our of 6 chairs were damaged. All screws for the table and child bed were lost. Both items are impossible to assemble. They informed me that it takes 2-4 weeks to consider my claim. My daughter now has to sleep on the floor.
Moreover, upon arrival wrapping had unpleasant smell (delivery took 2 weeks). Loaders through and kick your staff. I saw them they kicking mattress inside truck. 7 our of 12 boxes were torn, severely deformed or both, including one marked as "Fragile". If there was rate 0, I would apply it.
I recommend you never use their service.
By GKaty on May 05, 2017
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I have moved a lot in my time and I have always believed that it's well worth the cost. I still believe that, however, this particular moving company is a rip off.

Firstly, they are NOT A FULL SERVICE company. Every company I have ever used has come prepared to take apart your furniture and reassemble it on the other side, including packing up your mattress in a bag and getting it safely to your new place (no extra charge). I was lead to believe this was the service I was paying for. These guys did not even come with tools! They also charged me for putting my mattress in a bag.

Secondly, their quote was completely off. I was given a quote of $640 for 2,000 lbs. of stuff. I asked specifically if there were any extra charges or if that was the total cost. I was told as long as I have an elevator key it was everything. In addition to the math on my final bill not adding up, I was charged almost $900 dollars for my move,
even though I had less than the estimated 2,000 lbs. of stuff. This is a direct quote from the lady who booked my move: "If you have more than 2,000 lbs. it will cost more, but if you have less it will cost less." Well, I have just over 1,300 lbs., and as you can see, it did not cost me less.

Finally, they were awful at actually moving my stuff. They showed up with a rental truck branded to the truck rental company and showed me no ID. They could have been robbing me for all I knew. EVERY MOVER I have ever used has put down mats and have gone out of their way to not scratch my floors and to be gentle on both of my places. These guys were awful, scraping their dollies on my floors, and leaving me with disassembled furniture that I am unable to put back together myself.
By Yellow Jackal on Mar 25, 2017
Guest Review
This is so far best moving company I used, I moved long distance 4 times.
This company did excellent job, they have very professional crew members. Shawn and his team excellent.
By mayamacdonald71 on Feb 09, 2017
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Friendly and professional on the phone as well as during the move. They gave be 4 hours window of arrival time, but they came pretty close to the start of it. From start to finish, they were under the minimum of 2 hours, which was awesome. I have 3200 lbs of stuff, but other moving companies definitely took longer than 2 hours(because I moved before same size home). They did an excellent job with my stuff and nothing was damaged.

I've used a lot of moving companies over the years, and I haven't been completely happy with any of them. This one was recommended by a friend. I finally gave them a try and will definitely use them again the future! Also they have very good and reasonable rates.
By walshdebbie53 on Feb 09, 2017
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Hi Everyone, I moved from Vancouver,BC to Edmonton,AB. This guys was great. They have excellent crew members and very good rate. I got 6 weeks free storage. This company so far is the best one for this price margin.
Debbie Walsh
By greatashley on Jan 26, 2017
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We do not have much experience with moving, as we've lived in our former home for 15 years -- and we were very nervous as to which company to hire as they all seemed to have some wonderful reviews and some very negative reviews -- we chose Canadaus Van Lines because they were able to give us an exact arrival date right from the start, rather than other moving companies that were only able to give us a "window" of an arrival date. They showed up on time, arrived at our new address on time, and the final price that we paid was EXACTLY what they quoted us from the start !! Nothing damaged, nothing missing, no complaints at all. I can tell you we saved lots of money. I would like to thanks to them and their good crew.
By Carson Reindeer on Jan 04, 2017
Guest Review
Great Company for sure, I moved with them from Calgary to Halifax,NS.
They did excellent job for us.I highly recommend this company I really got extremely good service and prices.
Thank you.
By pyenyethescienceguy on Dec 09, 2016
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Justin was amazing and helped me every step of the way, thanks dude. I had a few scratches but I guess that teaches me to be lazy and not pack correctly lol I learnt my lesson. Ill be using them again for my next move.
By liamailroy on Nov 17, 2016
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Thank you folks for your help.
Easy, no stress and professionals. Thank you to Rachel and Molly, girls you got it!
Thank you to Pierre, Branny and Mustafa you did a really nice job. Not even one scratch and I know my items are big.

By sokolovladie on Nov 17, 2016
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WOW!!! You guys are AMAZINNNNNNNG! I was not sure to book with you but really you surprised me!
I am new in Canada, and I did not know anybody to help me with my move. I hired CANADA US VAN LINES and they help me with everything. I forgot to buy mattress cover and they gave me some for free.

Thank you for all your help, I will for sure recommend your company!

Anastasiya Sokolov
By ahmedallah77777 on Nov 17, 2016
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Honest people, it is hard to find in 2016. But you guys are very honest and fair. I had an home estimation, they told me between 9000 to 11,000 pounds, I went to the scale with them and it was 10,500 pounds. I have a 4 bedrooms home and I was stressed. But you guys did a really good job. One of the movers speak Arabic and he gave me lots of tips with this huge move. Thank you all. My parents will use you next year for sure.
By jojoplayerpro on Nov 08, 2016
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This company is the best, I moved 6 times almost from coast to coast, I tried many companies and this one is the best. I don't understand the bad reviews, the competition is getting so stupid to create fake accounts and fake testimonies. I tried to let a google review but it did not work. Well there is my testimony;

They did my pick-up in St-Romuald, Qc and my delivery was in Grande Prairie, Alberta. At the pickup time the boys where very efficient and I wanted to help them but they told me to sit because it is a full service. So I went to get them some coffees and hot dogs, when I came back they were done. My house was empty! I was very happy because I did not want to spend all my day moving. I had a problem in Quebec city and they had to hold my shipment. They hold it for FREE! At the delivery time, they were on time and they were very professionals. I will always use this company in the future!!!
By ortegahouse80 on Oct 22, 2016
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They did my move from NOVA SCOTIA to BRITISH COLUMBIA. I have a 4 Bedrooms house, almost 10,000 POUNDS and they did it so quick and it was perfect.
They are the cheapest in this industry and there is no hidden cost.

Thank you so much Maria for your help in Spanish!

By jguytalbot on Oct 22, 2016
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They did my move Quebec city to Manitoba. I really like the way they work. The only thing is that I had some cups broken but I did the packing so I was expecting more damage. Everything was fine and I also receive the senior discount.

Good company, good prices.
By Coral Slug on Oct 21, 2016
Guest Review
And burn it

It will provide light for you and warmth

If you hire this bunch you will NOT GET ALL YOUR STUFF
and they will trash the rest.

Good luck getting any refund
By Mathias on Oct 11, 2016
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I will not give them 1 star. They are beyond the 1 star bad rating! Unfortunately this site forces you to give them one.

If you value your possessions or would like to see them again DO NOT USE THIS COMPANY!!! THEY NEED TO BE SHUT DOWN!!

They have changed the phone no. it is now 780-479-2744

They delivered some of my furniture 3 weeks late in August and it is now middle of October and I still am trying to get in touch with Claims department to get the situation resolved for my missing lost and damaged items..

My family with 2 young children had to sleep on the floor for 3 weeks! Just Crazy!

They (telephone receptionists) deflect calls so customer service agents will not speak to you on the phone. I have asked many times to be contacted by phone only to receive emails. They will not provide a phone no for the claims dept.

My boxes and Items were thrown in the Truck and boxes were delivered on their sides and upside down breaking a lot of my items in the boxes and all they said was I packed the boxes they were not responsible.

They delivered items to my home which did not belong to me and when speaking with the drivers they did not seem to care and would say well they just picked up the items.

I cannot stress enough ...DO NOT USE THIS COMPANY!!!!
By Cherry Piranha on Oct 08, 2016
Guest Review
Very poor standards for handling your belongings. Expect lots of damaged items. I wouldn't recommend them.
By janetsaulnier on Oct 06, 2016
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Promised our stuff would arrive in Nova Scotia within 15-20 days after pick up. Then was to,d it was business days. Truckers drive on the weekend. Paid the $3000 on a Tuesday so our stuff would be delivered on that Saturday. Had to use EMT because all of a sudden they don't take visa. Thursday we find out that the truck is "broken". Kind of convenient. Now it's gonna be another week or more before we get our stuff. It's already a month since we had our stuff. What's the next excuse going to be. We are sleeping on the floor for the last month and only have a week supply of clothes with us. I am filing with the BB and a law suit and charges with the RCMP. STAY AWAY.....
Had to pick a star in order to post
By markbeenham on Oct 01, 2016
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Believe the bad reviews!!!! Wouldn't give any stars if possible.

Terrible experience using this company. Charged double, Many things broken, they don't care about your items and they aren't on time as they promise a date but the time of arrival is 3-5 hours later. Force you into paying by certified cheque and won't deliver unless you snap a photo proving you've got the cheque ready upon arrival because they know your stuff is trashed. Very bad business!

Would definitely stay away from using this company. There is NO way there can be any legitimate positive reviews for this company!!!
By carrolyn on Oct 01, 2016
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Believe the bad reviews!!!! Wouldn't give any stars if possible.

Terrible experience using this company. Charged double, Many things broken, they don't care about your items and they aren't on time as they promise a date but the time of arrival is 3-5 hours later. Force you into paying by certified cheque and won't deliver unless you snap a photo proving you've got the cheque ready upon arrival because they know your stuff is trashed. Very bad business!

Would definitely stay away from using this company. There is NO way there can be any legitimate positive reviews for this company!!!
By Adam Pitcher Lemming on Sep 30, 2016
Guest Review
Several items went missing such as a mountain bike, the tire, and the trainer as well as my computer speakers and keyboard. Was given the run around and finally told by their claims department I wasn't entitled any money because I did not purchase extra insurance which wasn't offered. Roughly $1000 worth of belongings lost.
By Mika Dung-beetle on Aug 16, 2016
Guest Review
I honestly wish I would have read the reviews on this company before I did buisness with them. They should not even be in Buisness they are a complete SCAM! I am a single mother and this was the most stressful process ever !! From the beginning where they never told me about fine print until I needed to pay. Once they got my deposit they were complete ass wholes even management . They disrespect their customers and do not communicate at all. I was charged on things I didn't even know I was being charged on until my stuff came. They never let you talk to management because they know they fuck up. On top of all of this when I got my stuff all my tables were broken ! They tried to give me someone else's couch ! They took apart my tv stand without my knowledge or consent and didn't even give me the screws to put it back together and I got my son a brand new crib and it looks like it's been drove over . I'm missing my expensive vase like this company is complete GARBAGE and I truly hope they go out of Buisness because they are a complete jOKE!!
By Mabel Kuri Komodo-dragon on Aug 03, 2016
Guest Review
Be careful of these guys. They charge you unfairly and use tactics to get money out of you. Excuses they use:

1) 150$ for a long carry and they will argue with you even if its not a long carry. The driver refused to park the pick-up truck in the spot where the white car is and parked it away from the building.

2) they will not follow-up with you closer to the delivery date so that you will exceed the free storage days and charge you for it.

3) Make sure to see your weight they are likely to over quote you on the weight of your items.

They have not ethics and complete apathy in dealing with customers. Its BIG NO TO THESE GUYS.
By Chocolate Guineafowl on Jul 23, 2016
Guest Review
Almost a year ago we hired this company to move our stuff from Canada to US. After 3 months listing to their lies and tolerating their unprofessional behavior we decided to rent a U-HAUL to bring our stuff ourselves. They promised to refund us in a month but after nine months they haven't honored their promises yet.

If you are planning to hire a mover stay away from this company.
This company is nothing but fraud and is run by one person from his living room. All addresses they have on their web sites are fake. I have personally check their Manitoba office; it doesn't exist. There are several legal cases against them in BC court (check this link:; type in "Canadian Van lines" in the "search box" you will see a list of allegations. Also if you search for "Coronation Van line" you'll see more. (You can see the list of court cases in the attachment).This company used to operate under the "Coronation Van line" before 2014. Because of flatulent practice and so many allegations they have changed the name of company. But their bank accounts is still under the old name.
They may offer you better deal than other movers, but they'll take your money and will never do the job. STAY AWAY FROM THIS COMPANY!
Comment by canadausvanlines on Jan 25, 2017


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Canada US Vanlines Inc. offer relocation services in Edmonton, Calgary, Winnipeg, Vancouver, Toronto, Montreal, Quebec, Ottawa, and other main cities Canada wide. We also offer moving services from Canada to USA and from USA to Canada.
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