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Canada US Vanlines Inc. offer relocation services in Edmonton, Calgary, Winnipeg, Vancouver, Toronto, Montreal, Quebec, Ottawa, and other main cities Canada wide. We also offer moving services from Canada to USA and from USA to Canada. Go to full description...
Canada US Van Lines Moving & Storage Services Inc., Edmonton Reviews (46)
They are a great bunch of folks, the customer service personelle were extremely helpful and very professional. The movers showed up and moved all of my stuff out of my house quickly and carefully. I didnt have to lift a finger, it took a few weeks to get my stuff to edmonton which was explained to me before my booking and the guys were right on time the day that they were due to deliver.... again other than unpacking i didnt have to lift a finger.
Some of my boxes were a little banged up but thanks to the great advice of the girls in the office I had them packed properly leaving my stuff unscathed.
I would reccomend them 100 times over..
Canadaus Van Lines Inc
intentionally left behind a 1/3 of my property and personal items after they arrived 61/2hours late and told me to leave and they would take of of the rest!!!
Not only did they leave thousands of dollars if my stuff at the old property and refused to return to get it but they want an over exaggerated payment before they will return my property (getting away with any further damage yet may have caused)
If any one else has had similar experiences with this company please contact me at email@example.com
These people were terrible, they abuse your trust and take advantage of there position because no one is holding them accountable
Let's stop them together so they can't take advantage of anyone else
I was also appalled when they started unloading our belongings the next morning. They requested full payment before they started unloading anything. I have no idea how accurate the final weight I was charged is. I think I was charged for close to double of what actual weight really was. We had sold about a third of our furniture before moving and had already hauled most of my tools and items in shed to Calgary with our trailer. There were very few heavy items left. We had all of our boxed marked as to what room they should go into as well as boxes containing food and kitchen things. They used a dolly and just put boxes and furniture all over the house. Some household items were put into the shed and several boxes marked shed were put into the house as were our patio furniture. Then when the truck was empty they did not take off any of the bubble wrap so that we could properly inspect the furniture. They were in a major hurry to get back on the road. Later when we removed the bubble wrap we noticed the chips broken off of the dresser and headboard.
We felt that not only was some of our furniture damaged during the move but that we also were overcharged for the move. The moving crew was very unprofessional. When I moved to Lac La Biche from Lethbridge 4 years ago, the moving company wrapped up every piece of furniture and belonging in a blanket. They also had blankets and things that they put in each doorway so as not to damage any walls or doors. The crew from this company was very rough with everything and made several marks on walls and doorways.
We filed a complaint with the company for damages. We were told it would take about 2 weeks to process. After about a month of not hearing from them we contacted them. they said a decision had been made on our claim. We had not taken out any extra insurance for damages, they said. ( Not sure if we were offered any ) They said that the deductible was $350.00 They estimated damage to be about $300.00 so no claim. However, they said for goodwill they would give us a refund of $100.00. We would not recommend anyone to use this company for moving. It was a horrible experience for us.
Moreover, upon arrival wrapping had unpleasant smell (delivery took 2 weeks). Loaders through and kick your staff. I saw them they kicking mattress inside truck. 7 our of 12 boxes were torn, severely deformed or both, including one marked as "Fragile". If there was rate 0, I would apply it.
I recommend you never use their service.
Firstly, they are NOT A FULL SERVICE company. Every company I have ever used has come prepared to take apart your furniture and reassemble it on the other side, including packing up your mattress in a bag and getting it safely to your new place (no extra charge). I was lead to believe this was the service I was paying for. These guys did not even come with tools! They also charged me for putting my mattress in a bag.
Secondly, their quote was completely off. I was given a quote of $640 for 2,000 lbs. of stuff. I asked specifically if there were any extra charges or if that was the total cost. I was told as long as I have an elevator key it was everything. In addition to the math on my final bill not adding up, I was charged almost $900 dollars for my move,
even though I had less than the estimated 2,000 lbs. of stuff. This is a direct quote from the lady who booked my move: "If you have more than 2,000 lbs. it will cost more, but if you have less it will cost less." Well, I have just over 1,300 lbs., and as you can see, it did not cost me less.
Finally, they were awful at actually moving my stuff. They showed up with a rental truck branded to the truck rental company and showed me no ID. They could have been robbing me for all I knew. EVERY MOVER I have ever used has put down mats and have gone out of their way to not scratch my floors and to be gentle on both of my places. These guys were awful, scraping their dollies on my floors, and leaving me with disassembled furniture that I am unable to put back together myself.
This company did excellent job, they have very professional crew members. Shawn and his team excellent.
I've used a lot of moving companies over the years, and I haven't been completely happy with any of them. This one was recommended by a friend. I finally gave them a try and will definitely use them again the future! Also they have very good and reasonable rates.
They did excellent job for us.I highly recommend this company I really got extremely good service and prices.
Easy, no stress and professionals. Thank you to Rachel and Molly, girls you got it!
Thank you to Pierre, Branny and Mustafa you did a really nice job. Not even one scratch and I know my items are big.
I am new in Canada, and I did not know anybody to help me with my move. I hired CANADA US VAN LINES and they help me with everything. I forgot to buy mattress cover and they gave me some for free.
Thank you for all your help, I will for sure recommend your company!
They did my pick-up in St-Romuald, Qc and my delivery was in Grande Prairie, Alberta. At the pickup time the boys where very efficient and I wanted to help them but they told me to sit because it is a full service. So I went to get them some coffees and hot dogs, when I came back they were done. My house was empty! I was very happy because I did not want to spend all my day moving. I had a problem in Quebec city and they had to hold my shipment. They hold it for FREE! At the delivery time, they were on time and they were very professionals. I will always use this company in the future!!!
They are the cheapest in this industry and there is no hidden cost.
Thank you so much Maria for your help in Spanish!
GOD BLESS YOU ALL
ATT; ORTEGA FAMILY
Good company, good prices.
It will provide light for you and warmth
If you hire this bunch you will NOT GET ALL YOUR STUFF
and they will trash the rest.
Good luck getting any refund
If you value your possessions or would like to see them again DO NOT USE THIS COMPANY!!! THEY NEED TO BE SHUT DOWN!!
They have changed the phone no. it is now 780-479-2744
They delivered some of my furniture 3 weeks late in August and it is now middle of October and I still am trying to get in touch with Claims department to get the situation resolved for my missing lost and damaged items..
My family with 2 young children had to sleep on the floor for 3 weeks! Just Crazy!
They (telephone receptionists) deflect calls so customer service agents will not speak to you on the phone. I have asked many times to be contacted by phone only to receive emails. They will not provide a phone no for the claims dept.
My boxes and Items were thrown in the Truck and boxes were delivered on their sides and upside down breaking a lot of my items in the boxes and all they said was I packed the boxes they were not responsible.
They delivered items to my home which did not belong to me and when speaking with the drivers they did not seem to care and would say well they just picked up the items.
I cannot stress enough ...DO NOT USE THIS COMPANY!!!!