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Fresh Canvas Spa

108-8077 King George Boulevard, Surrey, British Columbia,, 108-8077 King George Boulevard, Surrey, British Columbia,, Surrey, BC
6 reviews
Business claimed Last updated: Over a year ago
About Fresh Canvas Spa

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Fresh Canvas Spa, Surrey Reviews (6)

6 reviews
5 Star
4 Star
3 Star
2 Star
1 Star
By prrabjit1395 on May 18, 2016
Loved it!
I have been to fresh canvas in Surrey twice now for a microdermabrasion and i love the experience every time I am there! The staff is so friendly and i love Sonal! She makes me feel great in my own skin! I have seen great results and Sonal always gives me the most honest advice on what i should do for my skin! Can't wait for my next appointment!
By non-member110354 on Apr 23, 2016
I had a horrible experience at fresh canvas spa. The front desk lady was kind, however the one who did my laser was beyond disrespectful. It was my first time getting laser done, and I was not told about the procedure. They did not ask me about my skin either, which is very sensitive. One of the ladies hurried me into a room, and tried to finish my appointment in less than 5 minutes. She ended up burning my underarms because it was too strong. HIGHLY NOT recommended. They don't treat you professionally at all.
By non-member112263 on Apr 16, 2016
Terrible service
have been going to Fresh Canvas Spa in Surrey since it first opened. At first it was ok as the owner was still involved and overlooked the daily operations. It lacked professionalism, but there wasn't a negative experience until more recently.
Now, I would never go back due to the consistency of negative experiences. Their hydro facial treatment did nothing for my skin, they blamed it on the machine. The first couple of times the Glycolic facial peel worked, the last two times it left my skin burnt and scarred. I was devastated as I have normal skin, not sensitive, it can take a lot.
The customer service is terrible. The staff working there are illiterate and incompetent. Incompetent to a point that they can't even get their appointments correct. On several occasion they have made mistakes on my reservations. Sometimes they over book. Instead of calling you ahead of time on their mistake, they will call you 1 hour before your appointment to tell you they double booked and are moving you appointment to a different time. They don't ask, they tell you! And they are quite rude. They have no courtesy of your time. Working downtown, having to take preapproved unpaid time off from work to make your appointment, only to be told 1 hour before they are changing your appointment because of their error is very inconsiderate. And when you tell them that you cannot reschedule for the time they are delegating (not proposing but delegating), they just hang up on you. You are left wondering what just happened. Other times I have accommodated their changes or cancellations. Yet I find it hypocritical that they charge their clients if they cancel with in 24 hours when they can't even get their act straight.
Not sure if they have the impression of their customers sitting around at home all day, we are professionals with real jobs. And our time is sensitive. Often you will find yourself waiting 20-30 minutes after your appointed time with out them even saying a word to you. If you ask what is going on, they'll just say "oh she is finishing up with an appointment, 5 more minutes." This is a very unprofessional establishment. There's no apology and you feel disrespected. The staff are clueless and ditzy.
There's no spa like atmosphere like the feeling of relaxation you get when walking into a "real" spa. It is more like walking into a doctors office. You are told to wait in the waiting area until your turn comes up.
I have called the owner, told her about my experiences. Her answer was "she cannot find other staff, so she has to keep the ones she has." And I told her that is was her business on the line, not theirs. Whether she makes any changes, that is up to her.
Bottom line, if you want to be treated with respect and want friendly customer service, this is not the place for you. Spas are a dime a dozen in Surrey, find one that values their customers.
By TavleenS on Feb 29, 2016
Wonderful experience
Love their service, extremely friendly and warm employees. My aesthetician took great care of my needs and my treatment was great. Highly recommend this place. Call them now for their Hydrafacial.
By non-member97579 on Jan 06, 2016
Horrible experiences
I've gotten my face lasered twice here, as recommended by Pink Orchid's Harp. I was looking forward to it and had high expectations. Unfortunately, the laser tech was very fast (finished my face in 2 minutes) and inconsiderate. She handed me a towel and made me clean the gel off my face. Very unprofessional. Wait time is always 10-15 minutes even if you have an appt. Every time I call to make an appt, receptionist is rude and gives attitude. Overall, a disappointment and I won't be coming back.
By laserhair on Sep 03, 2014
Fresh Canvas Spa

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IPL Laser Hair Removal in Surrey is a treatment that is used to permanently reduce unwanted hairs by stopping hair follicles in their beginning state of growth.
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