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Fresh Canvas Spa, Surrey Reviews (6)
Now, I would never go back due to the consistency of negative experiences. Their hydro facial treatment did nothing for my skin, they blamed it on the machine. The first couple of times the Glycolic facial peel worked, the last two times it left my skin burnt and scarred. I was devastated as I have normal skin, not sensitive, it can take a lot.
The customer service is terrible. The staff working there are illiterate and incompetent. Incompetent to a point that they can't even get their appointments correct. On several occasion they have made mistakes on my reservations. Sometimes they over book. Instead of calling you ahead of time on their mistake, they will call you 1 hour before your appointment to tell you they double booked and are moving you appointment to a different time. They don't ask, they tell you! And they are quite rude. They have no courtesy of your time. Working downtown, having to take preapproved unpaid time off from work to make your appointment, only to be told 1 hour before they are changing your appointment because of their error is very inconsiderate. And when you tell them that you cannot reschedule for the time they are delegating (not proposing but delegating), they just hang up on you. You are left wondering what just happened. Other times I have accommodated their changes or cancellations. Yet I find it hypocritical that they charge their clients if they cancel with in 24 hours when they can't even get their act straight.
Not sure if they have the impression of their customers sitting around at home all day, we are professionals with real jobs. And our time is sensitive. Often you will find yourself waiting 20-30 minutes after your appointed time with out them even saying a word to you. If you ask what is going on, they'll just say "oh she is finishing up with an appointment, 5 more minutes." This is a very unprofessional establishment. There's no apology and you feel disrespected. The staff are clueless and ditzy.
There's no spa like atmosphere like the feeling of relaxation you get when walking into a "real" spa. It is more like walking into a doctors office. You are told to wait in the waiting area until your turn comes up.
I have called the owner, told her about my experiences. Her answer was "she cannot find other staff, so she has to keep the ones she has." And I told her that is was her business on the line, not theirs. Whether she makes any changes, that is up to her.
Bottom line, if you want to be treated with respect and want friendly customer service, this is not the place for you. Spas are a dime a dozen in Surrey, find one that values their customers.