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Liquidation Furniture & More brings you the best quality furniture at a wholesale price. We bring you vast and amazing home decor items starting from home furnitures, bed frames, accent chairs, sofa set and mattresses. Go to full description...
Liquidation Furniture & More, Richmond Reviews (4)
Instead , we called them on a Thursday and asked why they haven't called us , their respond was.."Well you suppose to call us , we told you to give us a call."
Us-"no you guys had said that you would let us know."
Yet after that conversation they were highly unprofessional , got into an argument with them , they didn't even apologize for not returning a phone call .
This place has nothing but crooks , these people write a post about DEALS , you don't get deals , by the time you get there -no deal it's a rip off .
I would like to share with my experience at Liquidation Furniture & More on Simpson Road in Richmond . I had purchased a king size bed frame from them last week and found that it's way too big for my king size mattress . ( about 5 inches longer and 3 inches wider than a standard King size mattress ) So I called spoke to a girl in the store , she told me that her customers were having the same issue with the same bed I got and then she got the owner - Rob to call me back .
The owner , Rob told me it's due to the variance of the bed frame and I asked him if there's issue with the other customers with the same problem then he should have informed me . After a long conversation with this guy , He first told me to bring it to the store for the store credit and I will need to pay for the difference for another bed . I told him he needs to send someone to pick up the bed and give me back my money , not store credit because there's nothing in his store I'm interested in . Honestly Why would I be paying for another delivery fee for a defective bed frame ? He refused to do that and said : " it's only a $500 frame what do you expect ?"
I sent him an email stating that if he doesn't get this resolved I would file a claim to BBB. Today he told me he does not care if I file a claims to BBB because there' s nothing BBB can do to him and he's not sending a truck to pick up my bed without making any profits just because " I'm not happy with the bed" He also said that he can't verify how big the gap was and claimed that some customer would just exaggerate the problem.
I sent a Facebook msg along with the photos to his company 's Facebook page , he even replied my msg on Facebook . However , he claimed that he did not see the photos because he needs to deal with too many emails everyday and questioned me why I didn't send it to the warranty department !!
This is not a warranty issue , it's basically a Defective product . To me this company is selling some defective / as is products to customers Then once you found out the problems after the delivery / picked up , they kept your money and refused to refund .
Honestly I feel that I should call the police , I feel like I have just being robbed .
Had Rob call me after attempting to call him about 5 times last week. He told us what a busy man he was and how he has spent about 2 hours trying to resolve our issue (I guess he was trying to make us feel thankful for getting a hold of us 3 weeks later, and somehow try to convince us they are doing "everything they can"). He asked me to take these Facebook posts and Google review down as I was "slandering" his company. I told him it was not "slander" because it was the truth. He asked me why should he repair our couch when the "damage has already been done to (his) company" via social media. He was implying that he would not resolve the issue because we shared our horrible experience. Rob has been trying to speak to me alone without my boyfriends involvement as he was actually slandering him, and accusing him of driving recklessly and accusing him of damaging the couch. He also made some serious hurtful statements which were assumptions and actual slander, possibly due to my boyfriends Africa heritage which was completely uncalled for and unnecessary.
Rob was basically trying to get me on his side, and against my own boyfriend in this situation. I am refusing to keep quiet about the "service" we received until the issue is resolved. People, need to know the difference between good businesses and bad, and good people and not so good people. After calling Rob half an hour later then I told him I would (as he told me he was driving and could not talk) he tried to give me trouble for it, like I was the one at fault for not dealing with the situation in a timely matter!! All I can say is wow. If this doesn't confirm my original post, I don't know what does! I am still encouraging people to share this post and beware of this company. If there is a problem with furniture, Rob has shown us he will continually customer blame to no end (even telling me I am "rude" for trying to get the quality of couch we payed for, telling me "he just doesn't get me" and I am "going in circles" when I refused to pay $80-100 for shipping a new couch as we were not in the wrong, when I asked him to repeat something on the phone he told me "I have told you a million times" when I genuinely did not understand due to a fast paced speech. He was also extremely condescending in the way he talked to me and contradicted his self proclaimed "customer care" as he told me several times "he was very busy", "I has no idea what busy is" (although I work full time, and go to school for Psychiatric Nursing full time) and "should be out having fun instead of talking to me on the phone about my issue". Rob also told me he was "extremely disappointed" in me as I would not take this post down until our calls were answered, the hole was repaired and we were given the sort of customer service Liquidation Furniture claims to uphold. I am the one that should be disappointed at this ordeal, and am. I am disappointed that I received this treatment
I have never been treated as poorly as a paying costumer and unfortunately this company seems to be ran by someone who claims to be "a business professional" but makes unprofessional comments, assumptions, and cares more about money then taking care of his customers. He even told me that we were not a priority and his "priority is on the people walking in the door". This comment made me realize that this company or at least the manager cares more about making money and perceived reputation, then customers, and his actual reputation.