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Liquidation Furniture & More

101-2771 Simpson Rd, Richmond, BC
4 reviews
Business claimed Last updated: 8 months ago
Listed in: Furniture
About Liquidation Furniture & More

Liquidation Furniture & More brings you the best quality furniture at a wholesale price. We bring you vast and amazing home decor items starting from home furnitures, bed frames, accent chairs, sofa set and mattresses. Go to full description...

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Liquidation Furniture & More, Richmond Reviews (4)

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4 reviews
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By non-member120248 on Sep 01, 2016
Rip off and very bad customer service
My fiance and I had bought a kids bunk bed from this place. Online it was stated that the beds were 499, however when we got to the place , and purchased the bed , all came up to 644. Also, Rob had told us that if we post on our Facebooks about the warehouse , he'd give us 125 off the sale price, and so we did. As we chose our bed, it came up to 575-extra 75 for the bunk bed on the bottom is a twin size . So ok 575 was the price plus tax is 644. Now he had said that we get "125 off if we post on Facebook his location," where did we get our 125 off ?? He ripped us off. All boleshit . It's their sales strategy to confuse customers and I knew he didn't give any deal and still bought the bed. Now they told us that on a Tuesday because we bought the bed on Sunday, that they would give us a call on a Tuesday to let us know the bed is ready for pickup, and did they call ...NO !!
Instead , we called them on a Thursday and asked why they haven't called us , their respond was.."Well you suppose to call us , we told you to give us a call."
Us-"no you guys had said that you would let us know."
Yet after that conversation they were highly unprofessional , got into an argument with them , they didn't even apologize for not returning a phone call .
This place has nothing but crooks , these people write a post about DEALS , you don't get deals , by the time you get there -no deal it's a rip off .
By Camaro81 on Mar 27, 2016
When the name of a company starts with liquidation don't expect much lol.
People write reviews and bitch about the company and about the owner. The place is a liquidation store. The guy buys shit from places that can't sell stuff, places that have gone bankrupt, out of business, had fires or floods. You go to places like this to get a deal. Don't spend 2000 dollars on a couch set or 500 dollars on a bed. You go there too buy junk for a cheap price. Don't buy something and get suckered into a warranty because on big items they only have one or two of them. They won't ever get the same thing into replace your item. Of course their going to charge you more to deliver something else or charge more for something else to replace your item. The name of their business Is buying cheap and selling for more to you because you think your getting a deal, so they can make money off you. . Is it really a deal when you pay a grand or two for a couch set and its fucked and they'll never replace it? No it's not. If you go to a place like this expect shit like what happened to the reviewers above me to happen. I've never been here but I know what the word "liquidation" entails. Maybe buy some expired me noodles for 10 cents a package and take your chances but seriously if your going to buy a bed or couches from a place like this good luck.
Comment by LQFurniture on Oct 14, 2016
Cam, You are speaking about an entirely different company than ours. You are meaning to comment on Direct Liquidation in Burnaby. But we do appreciate the 5 star review though :)
By non-member94559 on Nov 09, 2015
Defective product and worst customer service
Hello everyone

I would like to share with my experience at Liquidation Furniture & More on Simpson Road in Richmond . I had purchased a king size bed frame from them last week and found that it's way too big for my king size mattress . ( about 5 inches longer and 3 inches wider than a standard King size mattress ) So I called spoke to a girl in the store , she told me that her customers were having the same issue with the same bed I got and then she got the owner - Rob to call me back .

The owner , Rob told me it's due to the variance of the bed frame and I asked him if there's issue with the other customers with the same problem then he should have informed me . After a long conversation with this guy , He first told me to bring it to the store for the store credit and I will need to pay for the difference for another bed . I told him he needs to send someone to pick up the bed and give me back my money , not store credit because there's nothing in his store I'm interested in . Honestly Why would I be paying for another delivery fee for a defective bed frame ? He refused to do that and said : " it's only a $500 frame what do you expect ?"

I sent him an email stating that if he doesn't get this resolved I would file a claim to BBB. Today he told me he does not care if I file a claims to BBB because there' s nothing BBB can do to him and he's not sending a truck to pick up my bed without making any profits just because " I'm not happy with the bed" He also said that he can't verify how big the gap was and claimed that some customer would just exaggerate the problem.

I sent a Facebook msg along with the photos to his company 's Facebook page , he even replied my msg on Facebook . However , he claimed that he did not see the photos because he needs to deal with too many emails everyday and questioned me why I didn't send it to the warranty department !!

This is not a warranty issue , it's basically a Defective product . To me this company is selling some defective / as is products to customers Then once you found out the problems after the delivery / picked up , they kept your money and refused to refund .

Honestly I feel that I should call the police , I feel like I have just being robbed .
By Lisa on Nov 20, 2014
Terrible Customer service
Our leather sofa had a puncture in it, with no indication it was made from the outside (the cardboard an padding did not have holes in it, so it looked like the puncture was on the sofa before it was wrapped). I called the manager ROB about it, and in a very degrading tone told me that "98% of the time, the customer is the one who damaged it". Great customer service policy! He blamed my husband as he picked it up in his truck. Rob then told me it must have been caused by him, as he took both pieces of the sectional at once, "squishing it into the bed of the truck" although my husband was LATE for work as he took each piece separately from Richmond to Coquitlam to avoid any damage. Rob again blatantly lied to me and told me that a waver was signed by my boyfriend that day dismissing any damages when I brought up the one year warranty we had on the couch. No such form was signed, it just seemed as if Rob did not want to deal with the issue at hand. Finally after many e-mails an phone calls, he told us a new couch would be shipped to us, but WE would have to pay the shipping!! After receiving a faulty couch and the lies and terrible customer service we received we told him we would not pay for anything as it was not our fault. Finally he agreed to have someone come to the house, and repair the hole in the couch (which is very visible and cannot be hidden). It has now been THREE WEEKS and he has not upheld his end of the bargain, and will not answer the phone calls or messages we have been leaving. This was our first experience at this terrible establishment, and will be our last. We will be warning all of our friends and family members about this place as we hope they will not have to go through the ordeal we have gone through. I see many great reviews on this place, but none talk about what happens when an issue arises with the quality of the furniture. I guess this is it! Lies and avoidance, I deeply regret ever buying from Liquidation Furniture and More in Richmond.

Had Rob call me after attempting to call him about 5 times last week. He told us what a busy man he was and how he has spent about 2 hours trying to resolve our issue (I guess he was trying to make us feel thankful for getting a hold of us 3 weeks later, and somehow try to convince us they are doing "everything they can"). He asked me to take these Facebook posts and Google review down as I was "slandering" his company. I told him it was not "slander" because it was the truth. He asked me why should he repair our couch when the "damage has already been done to (his) company" via social media. He was implying that he would not resolve the issue because we shared our horrible experience. Rob has been trying to speak to me alone without my boyfriends involvement as he was actually slandering him, and accusing him of driving recklessly and accusing him of damaging the couch. He also made some serious hurtful statements which were assumptions and actual slander, possibly due to my boyfriends Africa heritage which was completely uncalled for and unnecessary.
Rob was basically trying to get me on his side, and against my own boyfriend in this situation. I am refusing to keep quiet about the "service" we received until the issue is resolved. People, need to know the difference between good businesses and bad, and good people and not so good people. After calling Rob half an hour later then I told him I would (as he told me he was driving and could not talk) he tried to give me trouble for it, like I was the one at fault for not dealing with the situation in a timely matter!! All I can say is wow. If this doesn't confirm my original post, I don't know what does! I am still encouraging people to share this post and beware of this company. If there is a problem with furniture, Rob has shown us he will continually customer blame to no end (even telling me I am "rude" for trying to get the quality of couch we payed for, telling me "he just doesn't get me" and I am "going in circles" when I refused to pay $80-100 for shipping a new couch as we were not in the wrong, when I asked him to repeat something on the phone he told me "I have told you a million times" when I genuinely did not understand due to a fast paced speech. He was also extremely condescending in the way he talked to me and contradicted his self proclaimed "customer care" as he told me several times "he was very busy", "I has no idea what busy is" (although I work full time, and go to school for Psychiatric Nursing full time) and "should be out having fun instead of talking to me on the phone about my issue". Rob also told me he was "extremely disappointed" in me as I would not take this post down until our calls were answered, the hole was repaired and we were given the sort of customer service Liquidation Furniture claims to uphold. I am the one that should be disappointed at this ordeal, and am. I am disappointed that I received this treatment
I have never been treated as poorly as a paying costumer and unfortunately this company seems to be ran by someone who claims to be "a business professional" but makes unprofessional comments, assumptions, and cares more about money then taking care of his customers. He even told me that we were not a priority and his "priority is on the people walking in the door". This comment made me realize that this company or at least the manager cares more about making money and perceived reputation, then customers, and his actual reputation.

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Email address: robbiefurniture@gmail.com
Liquidation Furniture & More brings you the best quality furniture at a wholesale price. We bring you vast and amazing home decor items starting from home furnitures, bed frames, accent chairs, sofa set and mattresses.
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