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Bad Boy Furniture

3060 Davidson Crt, Burlington, ON
169 reviews
Business claimed Last updated: 9 months ago
About Bad Boy Furniture

Whos Better Than Bad Boy? NOOOBODY! It all started in 1955 when Mel Lastman opened the first Bad Boy store. Almost 60 years later we are still a family owned, proudly Canadian company, where you wil Go to full description...

3060 Davidson Crt
Burlington, ON, L7M 4X7, CA

Contact information

Phone numbers
Fax numbers
905-315-8841
Business hours
Today: 11:00am - 6:00pm
Business website

Images and videos (1)

Bad Boy Furniture, Burlington Reviews (169)

4.5
169 reviews
5 Star
142
4 Star
11
3 Star
1
2 Star
1
1 Star
14
Filter reviews by employee
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Jennifer Mendoza
Sales Consultant
4.8/5 (23 Reviews)
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Carlos Baes
Manager
4.0/5 (22 Reviews)
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George Salter
Manager
4.0/5 (16 Reviews)
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Nick Benson
Sales Consultant
4.9/5 (16 Reviews)
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David LeSeelleur
Sales Consultant
4.7/5 (16 Reviews)
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Ron Ash
Manager
4.6/5 (12 Reviews)
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Michael DiPardo
Sales Consultant
4.8/5 (10 Reviews)
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Sheldon White
Sales Consultant
5.0/5 (10 Reviews)
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Don Barone
Sales Consultant
4.7/5 (9 Reviews)
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Ray Gervais
Sales Consultant
4.6/5 (9 Reviews)
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Scott Rogers
Sales Consultant
4.6/5 (7 Reviews)
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Tony Bryson
Sales Consultant
4.9/5 (7 Reviews)
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Joanna Dickie
Sales Consultant
5.0/5 (4 Reviews)
By non-member135587 on Jan 09, 2018
Bonded Leather Sofa Set
Bonded Leather Sofa Set
After 3 years of light use by two adults, the set had cracked and peeled badly. After the misrepresentations by the sales clerk, 3 years prior, I lodged a complaint with the warranty program and the head office. This was a waste of time. No one would offer any compensation. I strongly considered filing a statement of claim in Small Claims Court against Lastman's Bad Boy, but did not follow through as I am busy and did not want to throw more time and money at this cause. Fortunately, I met Mr. George Salter, the manager of the Burlington store. During my complaint process, he asked me to visit the store and stated he would make the situation satisfactory to me on the purchase of a new set. We stopped in to meet George and walked away feeling that he was indeed sympathetic to our situation and would assist us where he could. Last week, some 4 months after first meeting George, we returned to see him and successfully purchased a new sofa set in fabric material. On the experience and advise of George and salesman Patrick Nicastro, we chose a good set. These 2 gentlemen were very professional, restored my faith in the retail industry and I was able to negotiate a final price that was reasonable and satisfactory to us. Rano and Alfred Annis
employee avatar
George Salter
Manager
4.0/5 (16 Reviews)
By ucolus123 on May 01, 2017
Horrible Customer Service- Lastmen's Bad boy furniture store in Burlington
I bought a Coffe table. It was missing parts and have some other issues as well. I talked with customer service about that. They didn't give me the satisfied answer and said talk with their service dept. They don't know how to deal with the customer at all.
I suggest never buy anything from this Lastmen's Bad boy store in Burlington Their service is ridiculous.
By Smiley74 on Apr 08, 2017
WORST CUSTOMER SERVICE + MANAGER OF ALL TIME!
I walked into this store advising David that I was involved in a large renovation within my home that required a complete set of new Kitchen appliances. It started off on a good note in person and then I left the store after being invited to their VIP Sale.

The following day, I sent an email to confirm the VIP invite and was responded to by their Manager, Carlos (did this guy linger around a computer all day long I wondered)? He showed some interest initially (I wondered if this Guy was just greedy, intercepting Salesman's Sales), but after some misinformation surrounding Electrolux, I was soon sluffed off by this useless Manager after many back and forth emails.

Carlos intervened for whatever reason and couldn't give me a price or straight forward answer or provide me with a date and time to come in and seal a deal on the Frigidaire Pro Series, even after I stated that I was available the following week. I tried to be my own Salesman and the guy didn't give me any options. I even advised him that there was a hungry Salesman from CAS working hard to earn my business. Do you think he cared? This guy couldn't seal a deal if his life depended on it! That's just how useless this Individual is. He should be fired, crated and shipped off to a far away place. There's a reason there are platforms like Google Reviews, Carlos! To roast guys like you. What exactly do you do for a living?

Finally, I was fed up and advised Carlos, through email, that I would like to deal with the Salesman I had spoken to initially and that we were done. He advised me that he would have him call me today at 9am. It is now 135pm and no call. I question if this greedy Manager even contacted him to let him know, but probably not as I received only 1 call from David (the day before) who seemed to be more bothered about the fact that he had been accused of trying to sell me Electrolux Appliances that hadn't been sold at Bad Boy for 3 years. No mention of anything else! This store is a complete joke.

Well, I'm now off to seal the deal with "Canadian Appliance Source" as they have just outsourced Bad Boy! Way to go, Carlos! A job well done! Let's hope one of your Bosses sees this and you are demoted because never in my life have I ever dealt with anyone more useless in all my life! The emails don't lie and yes, they are available upon request!

DON'T DEAL WITH THESE CLOWNS. MY ADVICE? GO TO "CANADIAN APPLIANCE SOURCE." They work hard to earn your money and they WILL beat any and ALL prices.
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David LeSeelleur
Sales Consultant
4.7/5 (16 Reviews)
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Carlos Baes
Manager
4.0/5 (22 Reviews)
By tsoil on Dec 14, 2016
THE WORST CUSTOMER SERVICE
BAD BOY CUSTOMER SERVICE IS THE WORST !!!!
I purchased mattresses at the Finch location in 2015. The first time they came they were damaged. The second time they came they were too high. The sales person did not ask which height we wanted and we did not know they came in different heights. When I called the sales personal who sold me the mattress, he did not bother returning my call. HE GOT THE MONEY so why bother himself.
I had to go to this location 3 times. When I went the third time I met a different sales person who offer me the same set for a much lower price. I contact the store manager, who told me he would not give me back the difference because, as he said "I CAN DO WHAT EVER I WANT"
When I explained the mattress were too high he charged me a re stocking fee and a delivery fee again.
I told him that is not the way to serve customers and he should think about customer service he said " I DO NOT CARE ABOUT CUSTOMER SERVICE, I DO AS I WANT"
Needless to say I was appalled by this so I tried to contact head office, who did not ever return any of my calls till I posted a bad review.
To date the resolution is still not favourable. They offered my a store credit for future purchase, but there is nothing to purchase, so the only way to use it is to give Bad Boy more of my money. Who needs all the stress.
They are unprofessional, rude and untrustworthy.
Think twice about your money before giving it to BAD BOY
NOOOOOOO BODY TREATS YOU SO DISGUSTINGLY!!!!
By kanakken on Nov 30, 2016
BAD! Bad! Bad!
Don’t even go to a Bad Boy store. They will do anything to grab your money.
This is my story. I went to the Brampton Bad boy store and made a purchase. A week later I went there to pick it up and when I tried to assemble it was not fitting in. I took it back to the store and the main technical guy could not even assemble it. The problem was with the design itself. Then I decided to cancel the order and asked for a refund which they refused. At last after a big fight they offered me a store credit which according to them was as a big favour.
My observation is this. They are trained to be mean once they have the money in their hand. Nothing else to say. Don’t buy anything if you think you may need to return it or may break down soon.
Whey even bother to go there when there are many good stores available out there.
By Zakaislam on Jul 07, 2016
Last Furniture from Lastman's Bad Boy
I bought sofa and love seat for $1300, and warranty was sugar coated to me, and now off course as usually though Bay boy is the one who sold the warranty, they are not the one who service it, so they can not do anything about it. Who I bought the sofa from? Bad boy..Where was I standing when I made the purchase... bad boy..so why do I give a damn who service it. To me there was two party involved when , me as buyer, and Bad boy as business, no 3rd party and that is end of it.

Secondly, now this sugar coated warranted does not cover my furniture, now that it is falling apart, which by the way is getting worst day by day. I would not recommend anyone buying warranty because in my experience it did not cover anything, plus all the run around since april, we are in July now. Additionally sofa should not rip and have fabric coming off ever, this is sign of cheap material and bad quality furniture.
So I was sold crap furniture, overly charged for junk , and on top pushed on warranty, followed by run around.
Who’s worst Than Bad Boy? NOOOBODY!'
By non-member114228 on May 25, 2016
Who's Worse than Bad Boy....NOOBODY
Garbage furniture and horrible management that lies to you about everything. Check your bill if you do purchase because they don't fill out your real price and change the numbers after you leave
employee avatar
George Salter
Manager
4.0/5 (16 Reviews)
By 88nghitam on Jan 29, 2016
Badboy the name said everything BAD service
I went there bought 7 pieces of Appliances andthe garantee for 6 years.then birand new dishwasher not working. I call me manufacture to send some to fix it. I sitting there 2 weeks nobody come. I called bad boy asking them to take back their dishwasher they refused and do not take it back and pass me to the manufacture. I just paid for brand new Not working diswasher . Does any body know how to make them take this piece of shi... Back? Thanks
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Ray Gervais
Sales Consultant
4.6/5 (9 Reviews)
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Carlos Baes
Manager
4.0/5 (22 Reviews)
By non-member100515 on Jan 26, 2016
A ongoing nightmare
Purchased a sofa and love seat 2 years ago, was supposed to be bonded leather, is vinyl, and cheap vinyl at that. Spent the extra $200 for the extended warranty, we have had 4 warranty repairs already, every one one of the repairs have taken an average of 3 months from start to finish, with multiple technicians coming to inspect the damage, take photos and then do nothing, right now we are in the midst of repair number 4, which I have been fighting about since October 2015, they finally picked up both pieces December 14, promising me that we'd have them back in 5-10 business days. It is now January 25, and still have not received them!! No one returns calls, the warranty department is a joke, as I write this I have been on hold for 27 minutes!! I have left messages for managers and supervisors and no one has responded. I am now taking to social media to see if that may help....telling everyone I know not to buy from Bad Boy...sharing my story. Meanwhile our family of 5 fights over the 2 chairs and 1 beanbag that we have our living room.
Comment by sylbarlow on Apr 26, 2016
I'm having the same problem. They have repaired one chair, now waiting for the return and to send the other chair to repair. It was a bad idea to go to Bad Boys
By kstewart on Sep 03, 2015
noooobody customer service
Customer service e is dead. Well at least at Bad Boy. Their policy's on returns and repairs and delivery should be explained before the purchase. Did you know that they don't mind scheduling delivery upto and including 10:30 P.M. yes that's correct 10:30P.M. what time of day is that ? Idiots. I wouldn't by my dog house from these crooks
By non-member100516 on Aug 18, 2015
Bad Execution
While I believe we got a pretty good price for our 6 appliances, the delivery left a lot to be desired.
We scheduled them to be delivered to our new (empty) house the day before our move. Was to be around 1PM so we waited patiently on the doorstep for them to arrive. Called the store to find out why they were late only to find out it would be around 3PM. Waited and waited and called again. Neither sales reps were on duty and no one was helpful. This is a long dragged out story but it was after 9:30 before they were all in our home.
Follow up and communications were dismal to say the least and they did not seem to give a crap about our inconvenience. Carlos made an effort but most were missing in action. The last item, a $770 microwave was 3 weeks late and no one followed up until I told the Home Depot could deliver next day so why couldn't they?
Service from the sales staff, reception, up to the store manager was pathetic and we will never set foot in the store again.
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Scott Rogers
Sales Consultant
4.6/5 (7 Reviews)
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George Salter
Manager
4.0/5 (16 Reviews)
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Carlos Baes
Manager
4.0/5 (22 Reviews)
By badboysucks on Jul 13, 2015
Solid Gold plan is worth nothing
Hi my wife and I just bought our first house and our first washer and dryer. We bought it a month before we were moving and was told a set was already saved for us. When the day came for it to be delivered I called to confirm but was told they had no wash or dryer left. (Can't remember which one) So I asked them since you don't have that one in stock will be get a set of the same or greater value to replace it. I was told they didn't have any in stock, completely out of any washer/dryer. They finally delivered it but late after we had to drive to the store to complain. The machine starts eating our clothes then starts to flood the basement so we call because we have the "SOLID GOLD" plan in place. The tech comes fixes the issue which was the torn clothes jamming up the machine clogging it. Fast forward the machine is still eating clothes and is now flooding again. I call for service and I'm told we owe $113 dollars for a service bill from our previous service. I"m told that the "sock" clogging up the machine isn't covered and until I pay the fee I'll get no service. I asked to speak to a manager but was told I had to pay the bill, said the tech didn't write anything about torn clothes so it's not covered. The tech didn't write down that the machine had tears in the gasket. Now I have to pay a bill that I shouldn't have to get the "SOLID GOLD" treatment. I'll never buy from Bad Boys again and NOBODY BEATS YOUR BAD CUSTOMER SERVICE OR YOUR B.S" SOLID GOLD" PROTECTION PLAN. I wouldn't have even given a star but it wouldn't let me continue without giving them something. Bad Boy keeps telling me they are going to fix this situation and daily the message me on facebook telling me a manager will be in contact to fix the situation.Now they send me another copy of the bill I owe for the covered service but this time it reads a different reason why my service call wasn't covered under the Solid Gold protection plan.
By J Vieira on Jul 08, 2015
Happy Customer
I recently purchased a fridge online from Bad Boy. I was contacted the next day by Marvie, who was very helpful and friendly, and I received my fridge 1 day later. The service was awesome and I love my new fridge.

I would absolutely recommend buying from Bad Boy. I researched a lot of places to buy appliances and they have the lowest prices and offer free quick shipping - Sears projected 4 weeks for delivery.

Thanks!!
By cvoyce on Jul 08, 2015
Fantastic Deal
We were desperate for a new dryer as it suddenly quit and we had company this week and next! Other stores could not deliver quick enough. By accident, we drove into this plaza and thought we would try Bad Boy. Thank goodness! They had a fantastic deal on a washer & dryer and could deliver within 1 day! The salesman, Tony, was excellent with great knowledge of their products. We almost bought a new sofa too but decided to wait! Thank you Bad Boy for coming to our rescue!
employee avatar
Tony Bryson
Sales Consultant
4.9/5 (7 Reviews)
By non-member88203 on Jul 04, 2015
Thanks
Terrific service from both Ray Gervais and Sheldon White. Also, the organization of the delivery was exemplary; a call the evening prior, the morning of and about 20 minutes before.

Shopping is usually a pain, but your staff made it a happy experience. Thanks.

Frank and Lorraine Szirt
By Summerhayes on Jul 01, 2015
Had The Best Deals!
I am a big researcher of products before I buy them. We needed a fridge, stove and dishwasher. Bad Boy had a nice selection and we chose a Maytag trio. Salesman Donald was extremely helpful and gave us excellent service and pricing. We also happened to go there on VIP day which was an extra percentage off. We weren't looking for furniture but we saw a few sofa sets we would like to get as our next big purchase. We'll be back!!
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Don Barone
Sales Consultant
4.7/5 (9 Reviews)
By 3842 on Jun 28, 2015
A very enjoyable experience
Went to Bad Boy to buy 2 chairs. We actually bought a two seater sofa and a Samsung t.v. Very pleased with the service. The salesperson, Ray Jervais, was extremely helpful and knowledgeable. We are very excited to have our purchase delivered on Tuesday.
employee avatar
Ray Gervais
Sales Consultant
4.6/5 (9 Reviews)
By Janice Stewart on Jun 25, 2015
Very impressed with service
All my questions answered quickly, and to my satisfaction. I felt valued as a customer. I would make future purchases from this location.
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Ron Ash
Manager
4.6/5 (12 Reviews)
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Jennifer Mendoza
Sales Consultant
4.8/5 (23 Reviews)
By Lorraine on Jun 20, 2015
Great service at VIP event
My first visit was a week ago when I purchased a TV, because of that experience I went to VIP event and purchased a couch and love seat.

employee avatar
Sheldon White
Sales Consultant
5.0/5 (10 Reviews)
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Ron Ash
Manager
4.6/5 (12 Reviews)
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George Salter
Manager
4.0/5 (16 Reviews)
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Additional business details

Email address: burlington@nooobody.com
Whos Better Than Bad Boy? NOOOBODY! It all started in 1955 when Mel Lastman opened the first Bad Boy store. Almost 60 years later we are still a family owned, proudly Canadian company, where you will still find our exceptional Product, Selection, Service, Price and Value that we are proud to deliver every day.

At all Lastmans Bad Boy SuperStores you willl find an amazing selection of Furniture, Electronics, Appliances and Mattresses from national and international brands such as Sony, Toshiba, LG, Sharp, Samsung, Frigidaire, Frigidaire gallery, Frigidaire Professional, GE, GE Profile, Maytag, KitchenAid, Whirlpool, Amana, Sealy and Bassett.

Drop by any of our Bad Boy SuperStores across Ontario in London, Kitchener-Waterloo, Barrie, Brampton, Burlington, Mississauga, North York, Scarborough and Whitby where our Expert Sales Associates will be pleased to help you.

Come in to a Lastmans Bad Boy today and find out why people say; 'Whos better Than Bad Boy? NOOOBODY!'

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