West Coast Tropical Bird Studio

The long hair old man. It’s time to retire.
He was yelling and being super aggressive. Didn’t even let us to finish the sentence.
It’s unfortunate for the store. They are losing customers because this grumpy old man.

don’t usually write comments, but here we go. I ordered bird food from this place and arranged for an Uber to pick it up, since I couldn’t leave my 9-month-old baby at home.

The man at the front — the one who’s usually there (I don’t know his name, old man with long hair)— literally yelled at me for sending someone to pick up my order, right in front of the Uber driver. He didn’t even let me finish my sentence before saying, “I’m giving the phone back to your husband,” even though the driver wasn’t my husband.

That’s their idea of customer service, I guess. He refused to hand over the food I already paid for, and this was first thing in the morning. I ended up paying the Uber driver for nothing.

I would really like the owners to contact me so I could tell them how their employee talked to someone that’s giving them business. And I’m sure I’m not the only one he disrespected.

So happy to have a great place not only to get everything that we need for our lovebirds, but Gord has been a real treasure, patient and knowledgeable taking the time to answer all of our questions. They have everything we need and we look forward to our visits there.

I cannot stress strongly enough my disdain for this store under the new owners. I bought bird seed (didn't notice until I got home) that was expired by over three months. Called the store to inform them, and got got attitude from the employee who sold it to me. Apparently, he did not have have the authority to offer any resolution, but had the authority to tell me to shop elsewhere if I didn't like his attitude. Not the first time I've had trouble with this store, but it will certainly be the last time, as I will NEVER shop there again.

I got a PP 503 Kings cages playstand from them and it is great! They shipped to Montana for about $120. My Pionus loves it!

Sharing a bad experience at the store. I was browsing around and saw Harrison super fine with a price tag of $20.99 so I decided to pick up a couple bags.

After I had paid, I thought the total seemed a bit higher than what it should have been, so I asked for the itemized receipt.

Note, that there isn't a screen or anything that will tell you what the item is being rung up as.

Turns out the 2 bags I had picked up were priced incorrectly, but the staff insisted that the price is $22.99.

The staff at the register went and got their coworker as they weren't sure what to do, and the coworker took 2 toonies out of his pocket and said that he'd give me the difference out of his own pocket - however his tone was rude and dismissive.

This exchange did not make me feel good, as all I wanted was to purchase the items at the prices marked on them.

If the price on the item is not correct or is going to be honored, then what's the point of pricing the item individually?

I will not return, as this practice of pricing items and not honoring them and the final sale policy is incredibly shady.